Building High Performance Teams Course Overview
Learn from the original creator of this course – Ms. Caroline Dawson.
Today, more than ever business success requires awareness and effective communication skills. Working, meeting, dealing, negotiating and corresponding with team members of different backgrounds can be challenges arisen from diversity, issues that surface in diverse workgroups.
Understanding and appreciating differences ultimately promotes clearer communication, breaks down barriers, builds trust, strengthens relationships, opens horizons and yields tangible results in terms of business success.
This workshop helps learners move beyond tolerance, patronization, generosity, good deeds and common decency to confronting differences and developing the flexibility that allows appreciation and respect for both similarities and differences among team members. Ultimately, learners will learn to manage different people effectively and understand them better to achieve productive outcomes.
At the end of the course, learners are able to:
- Increase their behavioural and emotional self-awareness.
- Communicate effectively with people of different backgrounds.
- Improve team work.
- Appreciating differences.
Who Should Attend?
This workshop is suitable for anyone in a supervisory role who wants to gain an understanding of how how to manage diverse team effectively to achieve excellency.
This workshop is interactive, hands-on and skill-based throughout. Peer learning from sharing experiences will be strongly encouraged.
Learning methods include facilitator’s short input, group exercises and feedback, self-assessments, brainstorming, role plays and case studies related to real life applications.
1. Understanding People Communication Tendencies
- People reading.
- Using the DISC to understand an individual’s outward behaviour and thought processes and appreciating differences; turning them into positive outcomes.
- Using the DISC profile to identify one’s and other people’s working and communication styles.
- How to use the DISC psychometric tool to communicate to different groups of people and managing their subordinates effectively.
2. Qualities of a Performing Team
- Tuckman’s model of team dynamics.
- Identifying team members’ developmental levels, their current level of competence and commitment and improving team work by adopting different leadership styles.
- How to motivate team members effectively.
- How to identify the team member’s competency, development levels and adopting the appropriate communication style accordingly.
Our Dedicated Trainer
Learn from the original creator of this course.
Caroline has more than 10 years of invaluable experience as an Editor of lifestyle and technical publications and 20 years teaching business management, environmental and soft-skills communication.
As a former journalist, Caroline’s professional work experience as a Corporate Trainer/Facilitator, Keynote Speaker and Learning & Development Consultant; has required her to market the value of her programs and persuade clients to value and understand the urgency of good communication and management skills in the work force. As an ACTA certified WSQ trainer, She has also worked with the Workforce Development Agency of Singapore to develop training content for the Employability Skills System where she successfully attained industry approved competencies in conducting, planning and designing competency based assessments for communication workshops.
Her many opportunities in working with the public and private sectors around the world has enhanced her training experience. Learners of her training workshops attest to her motivational, instructional and highly experiential training methodology that have helped them in their workplace business management. Caroline has trained operational, supervisory and managerial staff from various organisations.
She holds a Master of Arts in Mass Communication from NTU (Singapore) and has attained the Diploma in Teaching English to Speakers of Other Languages (TESOL) certification through the London Teacher Training College and also teaches English as a foreign language. Caroline is also an MBTI®, DISC Accredited Administrator, Enneagram and Lumina Spark/Emotion practitioner; Certified ScrumMaster® and ICAgile Certified Professional Agile Team Facilitation (ICP-ATF) of which she uses such tools for top level managers and supervisors on managing their leadership styles and team members. Caroline is now pursuing her Doctorate in Business Administration from the University of Teesside (UK).
All our courses are not subsidised and non claimable using SkillsFuture credit.
All registration forms should be submitted at least 2 weeks before course commencement. Many courses have pre-requisites, which are intended to foster a learner’s success in the course. Be sure to check the necessary pre-requisites before registering.
This course is not subsidised and non claimable using SkillsFuture credit.
Call us for a group rebate when you register in a group of 8 or more.
Absentees will be charged the full course fee.
1 day, 9:00am – 5:00pm
(7 hrs, exclude lunch break)
A closed class can be requested if you have a group of at least 8 or more registered for the same course and date at a preferred date, subject to trainer availability.
Closed class is not customised class.
For Company-Sponsored learners: Click here to download registration form.
For Self-Sponsored learners: Click here to download registration form.
To be confirmed one (1) week prior to the course start date.
ALS reserves the right to reschedule, postpone or cancel any course, change the trainer and venue at short notice and at its absolute discretion, due to insufficient enrolment, class size, availability and circumstances outside our control.
More Original Courses Developed & Trained By Caroline
Develop A Positive Mindset To Workplace Changes Course
Managing Work-Related Stress Course
Mastering The Art Of Assertiveness For Professional Effectiveness Course
Raising Emotional Intelligence Course
Replying To Email Feedback And Complaints Effectively Course
Respond Intelligently Under Pressure Course
When To Be A Boss, Leader And Manager Course