Design Thinking For Problem Solving And Humanizing Innovation: Achieve Breakthrough Solutions Course Overview
“When design is stripped from forming shaping and styling, what is left is a process of critical thinking and creative problem solving that is the essence of design.” Roger L. Martin
Traditionally, design thinking was thought to be an important tool for designers and engineers and technologists. However, design thinking can be used for any aspect of human endeavour and all industries. Design thinking embraces both the physiological and psychological aspect of a product or service from the perspective of the user. Instead of focusing on standardization of products or services, a design thinker will see ways to humanize them. This would require two very important components that gives the formula for design thinking which is creativity and empathy.
Today, we talk more, share more, and expect more. This disruption has changed the way organizations and people do things – be it solving a problem, deciding and assessing a situation. In this environment, the traditional ways of running a business just won’t work anymore.
Therefore, organizations and staff need to pay attention to design thinking. Your ability to adapt design thinking will allow you to solve ill-defined problems objectively and come up with breakthrough solutions and human-centric innovation.
In this workshop you will be introduced to the basic tenets of design thinking and how you can adapt this to transform your way of solving problems and coming up with breakthrough solutions that are both workable and productive in nature.
At the end of the course, learners are able to:
- apply design thinking for short-term and long-range planning
- understand why every staff in the organization needs to be a good design thinker
- understand better the 10 principles of design thinking and how to adapt this to their organization
- use ethnographic research tools to identify the real needs of internal and external customers
- integrate the Six Human Needs into Design Thinking
- use design thinking to address the nature of the problem
- use NLP™ Neuro Logical Filters in designing your thinking for breakthrough solutions and human-centric innovation
- classify problems as either being fuzzy or clear-cut and using design thinking to consider options
- learn to look at the big picture with design thinking
This course is for recommended for educators, bank officers, HR managers and executives, customer relationship officers, research experts, medical personnel, tertiary level administrators and teaching Staff.
This is an action-oriented, highly interactive workshop. Learners are guided through practical steps of the topic with a combination of lecture, group discussion, role-play and business plan to put to practice what has been learned.
- Definition of design thinking?
- Five tenets of design thinking: Define, Empathize, Ideate, Prototype and Test.
- Using ethnographic research tools to better understand the needs of both internal and external customers
2. To introduce DT tools and methods that can help visualise a system understanding of business activities
- Adapting DT to analyse situations and avoid aftershocks in bad decision making
- Apply DT in strategic innovation
- How to change management paradigm into DT mode
- Introduction and application of the 10 design thinking principles
- Identifying biases and barriers that stifles the DT process
- The power of creativity and empathy in DT
- Fundamentals of brainstorming
- Using Duncker Diagram to look for general, specific and functional solutions in DT
- Looking for workable solution instead of a best solution
- Understanding the concept of disruptive technology and how to deal with it effectively
- Cutting to the chase and deciding
- Back to square one: what to do when failure occurs?
- Identifying returns of investment in becoming a design thinker
Our Dedicated Trainer
- ACTA-certified corporate trainer,
- Associate Adult Educator (AAE),
- Certified Licensed Master Practitioner of NLP®,
- Trained in Silva Mind Control Systems
- Bachelor of Laws (Hon) [University of Buckingham, UK]
- Master in Education (University of Sheffield, UK]
- Diploma in English (University of London, UK]
Daniel is also the Senior Managing Partner of Lateral Solutions Consulting LLP (incorporated in 2005). Since 1989, Daniel has conducted training for more than 600 organizations with his participants coming from more than 100 countries. He has designed and delivered customize training programs in areas of design thinking, conflict resolution, negotiation skills, crisis management, leadership, performance management, emotional intelligence, creative thinking, critical thinking, systems thinking, business and personal ethics, speed reading, memory enhancement and customer relationship management. Daniel’s personal productivity programs have been very well received and has enriched the lives of countless individuals from different walks of life.
Daniel is the author of six books and has written more than 300 articles that have been published in Straits Times and other magazines and journals. Many of his articles are also found at: www.ezine.com/DanielTheyagu.
His published self-help books include:
- Gravitating towards success
- Read Faster! Memorize Better! Think Clearer! – Three essential skills for a productive workforce
- How to Think Critically with Sun Tzu’s Art of War Stratagems
- Developing True Leadership Potential
- Guide to Success in Studies for Mature Students
- Making Memory Work for You
Daniel is regularly interviewed on radio talk shows with 938 Live [Singapore] and his workshops are featured extensively in the newspapers that attracts wide variety of participants.
He is an adjunct faculty with Singapore University of Social Sciences (SUSS). Here, he is engaged to lecture on the following: Work Motivation; Human Resource Management; The Law and You; Human Behaviour in Organisation; Leadership Development; Negotiation and Relationship Management; Business Ethics & CSR.
For more than two decades, Daniel has conducted Career Transition Workshops for SAF and SPF retiring officers and specialists. Further, Daniel was a Prisons volunteer where he assisted inmates to overcome anger and to transition into civilian life once released from prisons.
As a keynote speaker in conferences and seminars, Daniel is well known for his light-hearted and humorous approach to training by using metaphors and parables and engaging his participants actively throughout his training program. His key forte is showing participants how to use the techniques taught during the workshop and measuring the returns on investment.
All registration forms should be submitted at least 2 weeks before course commencement. Many courses have pre-requisites, which are intended to foster a learner’s success in the course. Be sure to check the necessary pre-requisites before registering.
Inclusive of 2 coffee breaks with refreshments and catered/buffet lunch
Call us for a group rebate when you register in a group of 6 or more
Absentees will be charged the full course fee
1 day, 9:00am – 5:00pm
(7 hrs, exclude lunch break)
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Details of hotel will be confirmed nearer the course start date
Complimentary car park coupon upon request (subject to availability and confirmed on a first come, first served basis)
ALS reserves the right to reschedule, postpone or cancel any course, change the trainer and venue at short notice and at its absolute discretion, due to insufficient enrolment, class size, availability and circumstances outside our control