Marketing, Sales And Service Excellence
All Soft Skills Courses are conducted in English
How you behave when dealing with customers is within your control. Learn techniques to turn upsetting moments into mutually beneficial experiences.
Make your emotion works for you and not against you by increasing your emotional intelligence skills to better understand your emotion and the emotion of the customers.
Knowledge economy has made business environment customer-driven. Improve service excellence through consultative customer relationship management using EQ and NLP.