1-Day From Stress to Strength: Empowering Others with Psychological First Aid (PFA) Course

Course Overview

This course is created, owned, and trained by its original creator, Ms. Angie Toh. Learn from the original creator.

Psychological First Aid (PFA) is a compassionate, evidence-based approach designed to provide immediate emotional and psychological support to individuals experiencing distress. Rooted in principles of empathy, safety, and empowerment,

PFA is a vital tool for helping people navigate the challenges of stress, trauma, and crisis. Whether responding to workplace stress, personal crises, natural disasters, or large-scale emergencies, PFA equips participants with essential skills to offer comfort, stabilize emotions, and promote resilience in those they support.

This course is designed to provide a structured yet flexible framework for understanding and practicing PFA. It emphasizes the importance of creating a safe and supportive environment, actively listening to those in distress, and connecting individuals to appropriate resources. Beyond helping others, the course also highlights the critical role of self-care for PFA providers, ensuring they can sustain their ability to offer support without compromising their own well-being.

Through a blend of theoretical insights, real-world case studies, and hands-on practical exercises, participants will gain the confidence and competence needed to deliver effective PFA in diverse settings. By the end of the course, participants will not only understand the principles of PFA but also be equipped to apply them in a way that fosters recovery, resilience, and hope for those they assist.

This holistic approach ensures that participants are prepared to provide compassionate and effective support while maintaining their own emotional and psychological health.

Objectives

Upon completion of the course, learners will be able to:

Understand the core principles and purpose of Psychological First Aid (PFA).
Recognize the psychological and physiological impacts of stress and trauma.
Develop practical skills to deliver PFA using the Look, Listen, Link
Identify signs of compassion fatigue and implement self-care strategies to maintain personal well-being.
Build confidence in supporting individuals in crisis while fostering resilience and recovery.

Who Should Attend

This workshop is tailored for professionals, managers, and executives who are seeking to enhance their ability to support individuals in distress.

Whether you are looking to improve your interpersonal skills, support colleagues during challenging times, or lead with empathy and resilience, this workshop will equip you with the tools to make a meaningful difference.

Methodology

Experiential learning using neuroscience, coaching, positive psychology, breathwork, laughter therapy, group activities, quiz and discussion.

Course Information

Fee

SGD 530.00 (Nett)

Absentees will be charged the full course fee

Includes lunch and two coffee breaks with light snacks, unless otherwise stated

Time

9:00am to 5:00pm (7 hours)

Mode

Classroom @ Hotel
(The hotel will be confirmed five days before the course start date)

Dates

12 Dec 2025

Important Note

Why Learn With Us?

Course Outline

1. Understanding Psychological First Aid (PFA)

Introduction to PFA: Definition, purpose, and principles
What PFA is not
The eight PFA Core Actions

2. Stress, Trauma, and Coping Mechanisms

Understanding stress and trauma: Psychological and physiological impacts
Fight or Flight : Understand the Sympathetic Nervous System & how one goes into survival mode under acute stress
Common signs, symptoms and behaviour of adults and children under distress
Post-Traumatic Stress Disorder
Is not always obvious
Suppress, Repress and Express

3. Practicing the Art of PFA

The Look, Listen, Linkapproach: Observing, listening, and connecting
Creating a safe and supportive environment
Active listening and empathetic communication
Addressing immediate needs and providing emotional support
Role-playing exercises to practice PFA techniques

4. Self-Care to Prevent Compassion Fatigue

Understanding compassion fatigue, burnout, and secondary traumatic stress
Recognizing signs of emotional exhaustion in helpers
Strategies for self-care
Developing a personalized self-care plan
Importance of peer support and professional supervision

Our Dedicated Trainer - Ms. Angie Toh

Angie supports business leaders and executives in their professional and personal life through coaching, facilitation and deep process work.

Angie last corporate role was with Neuroleadership Group as the Director of Coach Certification. She was heading the coaching division in Asia and leading a team of sales staff globally. In 2012, she decided to leave the corporate world to be a full time coach and facilitator.

With her strong background in sales, marketing, business and personal
development, Angie‘s passion is to support professionals to succeed at their own terms and achieve breakthrough in their personal and professional life.

As a coach, Angie is known to be supportive and intuitive; one who stretch and
challenge her coaching clients in their breakthrough. As a trainer and facilitator, Angie is known to be engaging, inspiring, fun and adaptable.

Having received training in Advanced Certificate in Learning & Performance (ACLP), Breathwork, Enneagram, NLP, Coaching, Laughter Yoga, Sound Therapy and Tantra, Angie customise her coaching and training based on the needs of her clients.

Angie has co-developed a coach certification training program for Mindchamps
Holdings to train and certify parent coaches. She has coached and trained hundreds of leaders from various organisation including Arcadis Singapore, Vanderlande
Singapore, Robert Bosch, PacificLife Re, Great Eastern Life etc.

Angie was interviewed on Channel News Asia, Channel 5, Money FM and 938Live.
She has facilitated many workshops covering areas of Leadership, Mindfulness, Enneagram, Sales Mastery, Stress and Emotional Management, Personal
Effectiveness in Singapore, Myanmar, Malaysia, India, Hong Kong and China.