1-Day Raising Emotional Intelligence
Course In Singapore

Essential skills for enhancing and improving your EQ and relational skills to achieve success in life and at work

All our courses are not subsidised and non-claimable using SkillsFuture credit

Raising Emotional Intelligence Course Overview

Course Description

Learn from the original creator of this course – Ms. Caroline Dawson.

You may be technically good at what you do and have years of work experience. However these days we are often accessed by another yardstick. That is our ability to get along with others that we work with and be a better team player. This is where Emotional intelligence or EQ comes into play. There is much evidence to strongly suggest that there is a close connection between a person’s level of emotional intelligence and the ability to be successful in life and at work.

This workshop is designed to equip learners with the essential skills to enhance and improve their EQ and relational skills, they will learn to identify and strategically manage emotions to the benefit of themselves and those whom they are working with.

Course Objectives

At the end of the course, learners are able to:

Understand the concept of Emotional Intelligence and the factors associated with it.
Discover your emaotional intelligence strengths and areas for development.
Acquire EI strategies to build EI competencies at work and in life.
Develop emotional competence to engage in difficult relational situations.
Gain insights on how to listen with empathy.
Understand self-talk techniques to manage yourself under stress.
Apply Emotional Intelligence to build more effective relationships to achieve better work outcomes.

Who Should Attend?

This workshop is suitable for anyone who wants to better understand themselves, manage their emotions and change their emotional responses in difficult relational situation to build more effective relationships to achieve better work outcomes.

Methodology

In this interactive workshop, learners are guided through practical steps of the topic with a combination of

Lecturing
Group Discussion
Interactive Exercises
Role Plays

Course Outline

1. Understanding Emotions & the Autopilot mode

Why do we have emotions?
What are emotions for?
Where do they come from?
Biological basis of emotions
What is emotional instinct?
Advantages and disadvantages of the autopilot mode.

2. Introduction to Emotional Intelligence (EQ)

What is EQ?
EQ’s relationship with the Autopilot mode.
Introduction to Goleman’s 4 EQ domains: Self-Awareness, Self-Management, Social Awareness and Relationship Management.

3. Skill No. 1: Self-Awareness

What is my current EQ level?
Assessment of EQ.
Understanding The factors of EQ.

4. Skill No. 2: Self-Management

Understanding the intelligence behind emotions.
Negative emotions and their impact on others around you.
Participants learn how certain thinking traps about the people they are working with can lead to negative outbursts of emotions.
Behavioural strategies are taught to overcome these. E.g Dealing with evasive behaviours and self-regulation will be taught.

5. Skill No. 3: Social Awareness

Introduction to empathy.
Empathising with the people one work’s with.
One of the most critical skills in EQ to develop is empathy. Participants learn what empathy is and through an experience, will come to fully appreciate the value of empathy.
Listening with Empathy.
Assessing one’s listening style with subordinates and superiors.
Empathetic body language.
The listener preference profile is administered and demonstrations with case studies on how one behaves when listening to subordinates and superiors.
The important skill of body language.

6. Skill No. 4: Relationship Management with others

Managing relationships with empathy through verbal skills: Open and closed ended questions, Clarification, Reflection, Paraphrasing, etc.
Participants learn how to use empathetic verbal tools to express empathy and build a trusting and respectful relationship with the people they work with.
Work-based Scenarios for good EQ at the Workplace.
The learners will now be given some work-based situations where they will need to practice good EQ skills to achieve a positive outcome.

Our Dedicated Trainer

Ms Caroline Dawson

Learn from the original creator of this course.

Caroline has more than 10 years of invaluable experience as an Editor of lifestyle and technical publications and 20 years teaching business management, environmental and soft-skills communication.

As a former journalist, Caroline’s professional work experience as a Corporate Trainer/Facilitator, Keynote Speaker and Learning & Development Consultant; has required her to market the value of her programs and persuade clients to value and understand the urgency of good communication and management skills in the work force. As an ACTA certified WSQ trainer, She has also worked with the Workforce Development Agency of Singapore to develop training content for the Employability Skills System where she successfully attained industry approved competencies in conducting, planning and designing competency based assessments for communication workshops.

Her many opportunities in working with the public and private sectors around the world has enhanced her training experience. Learners of her training workshops attest to her motivational, instructional and highly experiential training methodology that have helped them in their workplace business management. Caroline has trained operational, supervisory and managerial staff from various organisations.

She holds a Master of Arts in Mass Communication from NTU (Singapore) and has attained the Diploma in Teaching English to Speakers of Other Languages (TESOL) certification through the London Teacher Training College and also teaches English as a foreign language. Caroline is also an MBTI®, DISC Accredited Administrator, Enneagram and Lumina Spark/Emotion practitioner; Certified ScrumMaster® and ICAgile Certified Professional Agile Team Facilitation (ICP-ATF) of which she uses such tools for top level managers and supervisors on managing their leadership styles and team members. Caroline is now pursuing her Doctorate in Business Administration from the University of Teesside (UK).

Course Registration

All our courses are not subsidised and non claimable using SkillsFuture credit.

Organisations with more than 2 learners, click here to download registration form.

All registration forms should be submitted at least 2 weeks before course commencement. Many courses have pre-requisites, which are intended to foster a learner’s success in the course. Be sure to check the necessary pre-requisites before registering.

This course is not subsidised and non claimable using SkillsFuture credit.

COURSE INFORMATION

Course Sponsorship

Company-Sponsored

Self-Sponsored

Number of learners to be registered

One (1)

Two (2)

Select Course*

*Course Date – ALSIT-CFF

*Course Date – ALSIT-EDB

*Course Date – ALSIT-PQP

*Course Date – ALSIT- EPQ

*Course Date – ALSIT-ETT

*Course Date – ALSIT-EDA1

*Course Date – ALSIT-EFF

*Course Date – ALSIT-VBA1

*Course Date – ALSIT-DCB

*Course Date – ALSIT-PTD

*Course Date – ALSIT-PPT

*Course Date – ALSIT-ERW

*Course Date – ALSIT-WTT

*Course Date – ALSIT-PBI1

*Course Date – ALSIT-PBI2

*Course Date – ALSIT-PYP1

*Course Date – ALSIT-DMM

*Course Date – ALSIT-ABCD

*Course Date – ALSSS-BGB

*Course Date – ALSSS-EPR

*Course Date – ALSSS-EWE

*Course Date – ALSSS-WBE

*Course Date – ALSSS-WMM

*Course Date – ALSSS-HSB

*Course Date – ALSSS-DSY

*Course Date – ALSSS-EHL

*Course Date – ALSSS-HTA

*Course Date – ALSSS-PLL

*Course Date – ALSSS-POS

*Course Date – ALSSS-UCP

*Course Date – ALSSS-MEW

*Course Date – ALSSS-NCB

*Course Date – ALSSS-PSD

*Course Date – ALSSS-HPM

*Course Date – ALSSS-LWI

*Course Date – ALSSS-QGS

*Course Date – ALSSS-DDP

*Course Date – ALSSS-HPT

*Course Date – ALSSS-DPM

*Course Date – ALSSS-MWS

*Course Date – ALSSS-MAE

*Course Date – ALSSS-REI

*Course Date – ALSSS-RFC

*Course Date – ALSSS-RUP

*Course Date – ALSSS-BLM

*Course Date – ALSSS-WPR

CONTACT & BILLING INFORMATION

Company Name*

Company Address*

Postal Code*

TC/HR First Name*

TC/HR Last Name*

Contact Number*

Email*

Designation*

Department*

Department* (for govt using e-invoice system)

Sub-BU Code* (for govt using e-invoice system)

Billing Information Same as above

Yes

Billing Person First Name* (optional)

Billing Person Last Name* (optional)

Designation* (optional)

Department* (optional)

Contact Number*

Email* (optional)

LEARNER(S) INFORMATION

Learner 1 First Name*

Learner 1 Last Name*

Mobile Number*

Work Email*

Designation*

Dietary Restrictions*

Please specify your food allergies*

Learner First Name*

Learner Last Name*

Block / House No.*

Unit No.*

Street*

Building*

Postal Code*

Mobile Number*

Email*

Citizenship*

Dietary Restrictions*

Learner 2 First Name* (optional)

Learner 2 Last Name* (optional)

Mobile Number* (optional)

Work Email* (optional)

Designation* (optional)

Dietary Restrictions*

Dietary Restrictions* (optional)

Food allergies, please specify*

OTHERS

How did you hear about us?*

Others, please specify*

Name of referral

How did you hear about us?*

Others, please specify*

Terms and Conditions

I have read, understood, and agree to the Terms and Conditions and Privacy Policy.

Terms and Conditions

I have read, understood, and agree to the Terms and Conditions and Privacy Policy.

To learn more, be sure to read our Terms and Conditions and Privacy Policy.

Course Information

Course Code:

ALSSS-REI

Course Fee:

S$490.00 (Nett)

Call us for a group rebate when you register in a group of 8 or more.

Absentees will be charged the full course fee.

Course Dates:

1 day, 9:00am – 5:00pm
(7 hrs, exclude lunch break)

A closed class can be requested if you have a group of at least 8 or more registered for the same course and date at a preferred date, subject to trainer availability.

Closed class is not customised class.

Registration:

For Company-Sponsored learners: Click here to download registration form.

For Self-Sponsored learners: Click here to download registration form.

Training Venue:

To be confirmed one (1) week prior to the course start date.

Note:

ALS reserves the right to reschedule, postpone or cancel any course, change the trainer and venue at short notice and at its absolute discretion, due to insufficient enrolment, class size, availability and circumstances outside our control.