1-Day Raising Emotional Intelligence
Course In Singapore

Essential skills for enhancing and improving your EQ and relational skills to achieve success in life and at work

All our courses are not subsidised and non-claimable using SkillsFuture credit

Raising Emotional Intelligence Course Overview

Learn from the original creator of this course – Ms. Caroline Dawson.

You may be technically good at what you do and have years of work experience. However these days we are often accessed by another yardstick. That is our ability to get along with others that we work with and be a better team player. This is where Emotional intelligence or EQ comes into play.  There is much evidence to strongly suggest that there is a close connection between a person’s level of emotional intelligence and the ability to be successful in life and at work.

This workshop is designed to equip learners with the essential skills to enhance and improve their EQ and relational skills, they will learn to identify and strategically manage emotions to the benefit of themselves and those whom they are working with. 

At the end of the course, learners are able to:

  • Understand the concept of Emotional Intelligence and the factors associated with it.
  • Discover your emaotional intelligence strengths and areas for development.
  • Acquire EI strategies to build EI competencies at work and in life.
  • Develop emotional competence to engage in difficult relational situations.
  • Gain insights on how to listen with empathy.
  • Understand self-talk techniques to manage yourself under stress.
  • Apply Emotional Intelligence to build more effective relationships to achieve better work outcomes.

This workshop is suitable for anyone who wants to better understand themselves, manage their emotions and change their emotional responses in difficult relational situation to build more effective relationships to achieve better work outcomes.

In this interactive workshop, learners are guided through practical steps of the topic with a combination of

  • Lecturing
  • Group Discussion
  • Interactive Exercises
  • Role Plays

Course Outline

  • Why do we have emotions?
  • What are emotions for?
  • Where do they come from?
  • Biological basis of emotions
  • What is emotional instinct?
  • Advantages and disadvantages of the autopilot mode.
  • What is EQ?
  • EQ’s relationship with the Autopilot mode.
  • Introduction to Goleman’s 4 EQ domains: Self-Awareness, Self-Management, Social Awareness and Relationship Management.
  • What is my current EQ level?
  • Assessment of EQ.
  • Understanding The factors of EQ.
  • Understanding the intelligence behind emotions.
  • Negative emotions and their impact on others around you.
  • Participants learn how certain thinking traps about the people they are working with can lead to negative outbursts of emotions.
  • Behavioural strategies are taught to overcome these. E.g Dealing with evasive behaviours and self-regulation will be taught.
  • Introduction to empathy.
  • Empathising with the people one work’s with.
  • One of the most critical skills in EQ to develop is empathy. Participants learn what empathy is and through an experience, will come to fully appreciate the value of empathy.         
  • Listening with Empathy.
  • Assessing one’s listening style with subordinates and superiors.
  • Empathetic body language.
  • The listener preference profile is administered and demonstrations with case studies on how one behaves when listening to subordinates and superiors.
  • The important skill of body language.
  • Managing relationships with empathy through verbal skills: Open and closed ended questions, Clarification, Reflection, Paraphrasing, etc.
  • Participants learn how to use empathetic verbal tools to express empathy and build a trusting and respectful relationship with the people they work with.
  • Work-based Scenarios for good EQ at the Workplace.
  • The learners will now be given some work-based situations where they will need to practice good EQ skills to achieve a positive outcome.

Our Dedicated Trainer

Learn from the original creator of this course.

Caroline has more than 10 years of invaluable experience as an Editor of lifestyle and technical publications and 20 years  teaching business management, environmental and soft-skills communication.  

As a former journalist, Caroline’s professional work experience as a Corporate Trainer/Facilitator,  Keynote Speaker and Learning & Development Consultant; has required her to market the value of  her programs and persuade clients to value and understand the urgency of good communication  and management skills in the work force. As an ACTA certified WSQ trainer, She has also worked  with  the  Workforce Development  Agency  of  Singapore  to  develop  training  content  for  the  Employability Skills System where she successfully attained industry approved competencies in  conducting, planning and designing competency based assessments for communication  workshops. 

Her  many  opportunities  in  working  with  the  public  and  private  sectors  around  the  world  has  enhanced her training experience. Learners of her training workshops attest to her motivational,  instructional and highly experiential training methodology that have helped them in their workplace  business  management.  Caroline  has  trained  operational,  supervisory  and  managerial  staff  from  various organisations. 

She holds a Master of Arts in Mass Communication from NTU (Singapore) and has attained the  Diploma in Teaching English to Speakers of Other Languages (TESOL) certification through the  London Teacher Training College and also teaches English as a foreign language. Caroline is also  an  MBTI®,  DISC  Accredited  Administrator,  Enneagram  and  Lumina  Spark/Emotion  practitioner;   Certified  ScrumMaster®  and  ICAgile  Certified  Professional  Agile  Team  Facilitation  (ICP-ATF)  of  which she uses such tools for top level managers and supervisors on managing their leadership  styles and team members. Caroline is now pursuing her Doctorate in Business Administration from  the University of Teesside (UK). 

Course Registration

All our courses are not subsidised and non claimable using SkillsFuture credit.

Organisations with more than 2 learners, click here to download registration form.

All registration forms should be submitted at least 2 weeks before course commencement. Many courses have pre-requisites, which are intended to foster a learner’s success in the course. Be sure to check the necessary pre-requisites before registering.

This course is not subsidised and non claimable using SkillsFuture credit.

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Course Information

Course Code:


Course Fee:

S$490.00 (Nett)

Call us for a group rebate when you register in a group of 8 or more.

Absentees will be charged the full course fee.

Course Dates:

1 day, 9:00am – 5:00pm
(7 hrs, exclude lunch break)

A closed class can be requested if you have a group of at least 8 or more registered for the same course and date at a preferred date, subject to trainer availability.

Closed class is not customised class.


For Company-Sponsored learners: Click here to download registration form.

For Self-Sponsored learners: Click here to download registration form.

Training Venue:

To be confirmed one (1) week prior to the course start date.


ALS reserves the right to reschedule, postpone or cancel any course, change the trainer and venue at short notice and at its absolute discretion, due to insufficient enrolment, class size, availability and circumstances outside our control.

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