1-Day Dealing with Difficult People Course
Course Overview
This course is created, owned, and trained by its original creator, Mr. Christian Chua. Learn from the original creator.
Everyone at some time is put in a challenging situation and forced to confront difficult people. In today’s offices, we are constantly faced with trying to work with others who may challenge our ability to get things done.
Usually, the difficult person is working from the negative side of their personality, rather than a conscious desire to be difficult.
The person is often unaware of how their attitude or behaviour affects others. They also don’t realise how harmful their actions are to their own career success.
In this experiential workshop, you will understand these challenging people and situations. This course will show you the great value to be gained when you take the time to understand another’s viewpoint. You will be encouraged to change your attitude towards challenging people and change your viewpoint about what they are doing and saying. As a result, you will find a wealth of knowledge to achieve positive outcomes. This will ultimately lead to building better bonds, improving morale and increasing productivity.
Christian will inspire you to manage your attitude and behaviour so that you bring out the best in everyone, and ultimately improve teamwork and workplace harmony.
Objectives
Upon completion of the course, learners will be able to:
- Understanding difficult people and their profiles.
- Learners will also go through a proprietary profile test Xtreme Behaviours to uncover if they themselves are part of the factor which results in such conflicts. This is part of self-realization.
- Understand why conflicts happen and how to avoid them.
- Understand what causes these counterparts to possess these negative triggers.
- Acquire the skills to respond tactfully and appropriately when faced with tension or disagreement. E.g. Assertiveness without aggression.
- Use appropriate language that will calm difficult situations and people.
- Know the difference between dangerous words and profitable words.
- Develop your people skills to create concord instead of conflict.
- Improve your communication skills and increase cooperation and collaboration.
- Practise assertive behaviour that will help control and defuse difficult situations
- Build relationships that will improve workplace harmony, morale and motivation.
Who Should Attend
This course is for Executives, Sales, Customer Service, General staff and anyone who wants to learn to deal effectively with difficult people.
Methodology
Learners are guided through practical steps of the topic with a combination of teaching, role-plays, classroom dynamic and group discussion.
Course Information
Fee
SGD 490.00 (Nett)
Absentees will be charged the full course fee
Time
9:00am to 5:00pm (7 hours)
Mode
Classroom
Dates
On group requests only
ALS reserves the right to reschedule, postpone or cancel any course, change the venue at short notice and at its absolute discretion, due to insufficient enrolment, class size, availability and circumstances outside our control.
Why Learn With Us?
Course Outline
1. Understanding Difficult Behaviours
- Understand conflict and why some people can be challenging
- Triggers that provoke negative attitudes and difficult behaviour
- Analyse different personality types with a special human profile
- Learn how to handle each unique personality type effectively
2. Building Confidence in Communication
- Words to use and language to avoid in all your business dealings
- Applying effective listening skills to defuse difficult situations
- Gaining control of situations by acting more assertively
- Successfully communicating ideas and viewpoints to achieve a positive outcome
Our Dedicated Trainer - Mr. Christian Chua
Christian Chua, is an International Class Business Motivator. With over 25 years of professional speaking experience, he incorporates good, clean humour in all his presentations. Coupled with cutting-edge content he has established himself as a choice speaker for local and international events.
Christian is well respected for his expertise in Sales Motivation, Human behavior transformation, Body Language, People Skills, Communication and Life Strategies. Christian has also authored several successful books, including ‘How to be a Success Magnet’, ‘Making a Fortune while Sipping Coffee’, ‘Rapid Networking Skills’ and ‘Referability Factor’.
Christian was also the:
- President of the Asia Professional Speakers’ Association 08/09
- Global (MDRT) Million Dollar Round Table Speaker (Miami and Florida), the first Singaporean Motivational speaker to achieve this feat.
- Creator of MCAT (Maximus Career Profiling Tool) and Xtreme Behaviours profiling Test.
In May 2015, Christian had the privilege of speaking to a royalty, the Princess of Brunei and subsequently had the privilege of having a Royal audience with Her majesty. In 2017, Christian had the Princess of Kedah in his audience. In March 2019, Christian was invited to Israel to do a facial profiling of the 4 main Prime Minister Candidates to over 100 CEOs of the IT industry. Very often in Christian audience are Ministers and C level executives.
Christian opinion is regularly sought after by the media i.e. Radio, Television, Newspaper etc. Presented as a Body Language expert during the 2016 USA Presidential debate and Historic Trump-Kim meeting in a live broadcast that was beamed across 28 regions to over 150 million viewers.