1-Day Email Facilitating Discussions And Meetings Skills Course In Singapore

Develop key facilitation skills in creating a safe environment for managing discussions and confidently handling diverse questions

All our courses are not subsidised and non-claimable using SkillsFuture credit

Email Facilitating Discussions and Meetings Skills Course Overview

This course is created, owned, and trained by its original creator,  Ms. Emma Jarman-Jones. Learn from the original creator.

Facilitation is “the act of helping other people to deal with a process or reach an agreement or solution without getting directly involved in the processor discussion yourself”.

As a leader and member of a group, one of the most important skills we need is the ability to manage and guide discussions and planning sessions. Small group, as well as large group discussions, need someone to direct and shape the contributions in order to achieve goals and accomplish the set objectives.  Being able to reach decisions democratically and achieve goals as a group is important in helping organisations to move forward – the role of the facilitator is essential in achieving this.

This one-day workshop is designed to give you the skills to create a safe environment for participants to share their ideas, as well as manage discussions and contributions. 

At the end of the course, learners are able to:

  • clearly understand the role of a facilitator
  • create a safe environment for discussions to take place
  • develop the key skills needed to facilitate – questioning and listening
  • identify techniques to manage discussions
  • deal with different types of questions

This course is designed for all those who are new to facilitation or are looking to refine their facilitation skills.

Learners are guided through the topic with a combination of small and large group discussion, practice and feedback.

Course Outline

  • Understanding the role of the  facilitator
  • Creating a safe environment
  • Understanding the audience – preparing before the discussion
  • Active listening

  • Questioning skills
    – Asking open questions
    – Asking follow-up questions

  • Giving feedback
    – Evaluation feedback
    – Non-evaluation feedback
  • Managing over/under participation
  • Handling distractions
  • Dealing with different types of questions
  • Practice and feedback

Our Dedicated Trainer

Emma has worked as an external consultant and trainer with both private and public sectors, designing, customising and delivering programs, and coaching individuals.  This work includes writing, speaking, interpersonal and management skills training. She has over 20 years experience training in Singapore, as well as regionally in Malaysia, Thailand, Indonesia and Vietnam. She believes in the potential of every person and is dedicated to providing the highest quality of training that will benefit the individual, as well as the organisation.

Emma holds an MBA from Imperial College, London and a Diploma in Human Resource Development from the Singapore Institute of Management. She is also a certified Equine Learning Practitioner from the Equine Psychotherapy Institute Australia and more recently attended practitioner training in MBSR (Mindfulness Based Stress Reduction) at Bangor University, UK.


  • Equine Assisted Learning Practitioner, EPI Australia
  • MBA, Imperial College, London, UK
  • Bachelor of Arts, Keele University, UK
  • Diploma Human Resource Development, Singapore Institute of Management
  • Certificate in English Language Teaching, Cert TESOL, UK

Course Registration

All our courses are not subsidised and non claimable using SkillsFuture credit.

Organisations with more than 2 learners, click here to download registration form.

All registration forms should be submitted at least 2 weeks before course commencement. Many courses have pre-requisites, which are intended to foster a learner’s success in the course. Be sure to check the necessary pre-requisites before registering.

This course is not subsidised and non claimable using SkillsFuture credit.

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Course Information

Course Code:


Course Fee:

S$530.00 (Nett)

Inclusive of lunch and 02 coffee breaks with snack items.

Call us for a group rebate when you register in a group of 8 or more.

Absentees will be charged the full course fee.

Course Dates:

1 day, 9:00am – 5:00pm
(7 hrs, exclude lunch break)

A closed class can be requested if you have a group of at least 8 or more registered for the same course and at a preferred month, subject to trainer availability.

Closed class is not customised class.


For Company-Sponsored learners: Click here to download registration form.

For Self-Sponsored learners: Click here to download registration form.

Training Venue:

To be confirmed one (1) week prior to the course start date.


ALS reserves the right to reschedule, postpone or cancel any course, change the trainer and venue at short notice and at its absolute discretion, due to insufficient enrolment, class size, availability and circumstances outside our control.

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