1-Day Writing Better Emails
Course In Singapore

Learn the 7C's techniques in writing effective business emails and tips on improving email etiquette

All our courses are not subsidised and non-claimable using SkillsFuture credit

Writing Better Emails Course Overview

Learn from the original creator of this course – Ms. Florence Au.

Every day, tons of emails are sent and received in many workplaces.  However, many writers are unaware that there are techniques in writing email more effectively, and that there are certain professional standards for handling emails.  This course shows writers how to achieve the 7 C’s in writing business emails. It also offers tips on improving email etiquette that will make them more considerate and courteous writers.

Writing is a skill, and like any skill, one has to practice. Learners are encouraged to advance the skills and knowledge acquired from this course with other related courses, such as Better Grammar for Business and Editing and Proofreading Skills to write your way to success.

At the end of the course, learners are able to:

  • write more effective emails that are clear, concise, precise and grammatically correct.
  • have a better understanding of the importance of email etiquette

This course is for anyone who wants to write emails more effectively and efficiently at the workplace.

Learners are guided through practical steps of the topic with a combination of lectures, online quizzes, motivational game, activity cards, short writing and editing exercises, analysis of case examples and small group discussions.

Course Outline

Our Dedicated Trainer

Learn from the original creator of this course.

Florence is a highly experienced adult educator.  For more than 30 years, she has been training business writing skills in both the private and public sectors.  She is also a certified workplace literacy trainer.

For learning to be effective, Florence believes firmly in designing programmes that are tailored to the specific needs of the learners.  So, what learners learn should be applicable to their work.

She has since designed in-house writing programmes for several clients that include government agencies and private companies, some of which are customised with pre-course assessments and post-course coaching.

Florence holds a Bachelor of Arts in English and Literature.  Professionally, she holds a Diploma in Translation and Interpretation and Advanced Certificate in Training and Assessment (ACTA).

In 2014, Florence received the Associate Excellence Award from the Civil Service College where she is an Associate Trainer.

Course Information

Course Code:


Course Fee:

S$460.00 (Nett)

S$490.00 (Nett)

w.e.f. 01 Jan 2023

Inclusive of coffee breaks with refreshments and bento / buffet lunch.

Call us for a group rebate when you register in a group of 6 or more.

Absentees will be charged the full course fee.

Course Dates:

1 day, 9:00am – 5:00pm
(7 hrs, exclude lunch break)


For Company-Sponsored learners: Click here to download registration form.

For Self-Sponsored learners: Click here to download registration form.

Training Venue:

Hotel or online instructor-led via zoom.


Complimentary car park coupon upon request (subject to availability and confirmed on a first come, first served basis).


ALS reserves the right to reschedule, postpone or cancel any course, change the trainer and venue at short notice and at its absolute discretion, due to insufficient enrolment, class size, availability and circumstances outside our control.

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