1-Day Problem Solving the 8D Approach Course

Course Overview

This course is created, owned, and trained by its original creator, Ms. Swing Goh. Learn from the original creator.

Problems are encountered frequently in the workplace and additional time and resources are required to find solutions. However, in the essence of being productive (the need to find a fix immediately), implementing ways to eliminate the root cause of such problems can be complex and challenging.

The 8D problem solving (Eight Disciplines) is a step-by-step problem-solving methodology popularized by Ford Motor Company. With the 8D problem-solving process, project teams are chartered to solve problems by eliminating the root cause of the problem and reduce its future occurrence.

Objectives

Upon completion of the course, learners will be able to:

Appreciate what 8D is and how it enables organizations to efficiently resolve quality-related problems
Learn the key phases and elements of 8D
Understand how to use 8D to avoid future problems
Confidently apply the 8D process to analyze and eliminate problems

Who Should Attend

This workshop is suitable for multi-disciplinary individuals – any personnel who lead, or are involved with, problem-solving and continual improvement activities.

Methodology

Learners are guided through practical steps of the topic with a combination of mini-lectures, group activities, discussions, hands-on exercises, games and Q&A sessions in this interactive workshop.

Course Information

Fee

SGD 490.00 (Nett)

Absentees will be charged the full course fee

Time

9:00am to 5:00pm (7 hours)

Mode

Classroom

Dates

On group requests only

Important Note

Why Learn With Us?

Course Outline

1. Basic Introduction to 8D

2. D0 - Recognize That There is a Problem

Kipling technique 1H6W

3. D1 - Establish the Team

Form an effective project team
Define roles of team members
Set boundaries, agenda and rules for the team

4. D2 - Describe the Problem

Describe the problem
Understand the scope and magnitude of the problem
Develop a Problem Statement

5. D3 - Develop an Interim Containment Action

Determine if interim containment is required
Implement a temporary fix
Monitor and measure the impact

6. D4 - Define / Verify Root Cause

5 Whys
Cause & Effect Diagrams
Fault Tree Analysis

7. D5 - Choose / Verify Permanent Corrective Action

Develop potential solutions
Select the most appropriate solution
Verification of corrective action

8. D6 - Implement / Validate Permanent Corrective Action

Execute corrective action
Monitor corrective actions and its effectiveness
Follow-up action based on the outcome

9. D7 - Prevent Reoccurrence

Mistake proofing the process
Remove interim containment measures
Lessons learned

10. D8 - Recognize the Team

Congratulate the team
Encourage the organization to recognize the problem-solving team for a job well done
Archive of documents

Our Dedicated Trainer - Ms. Swing Goh

Swing has nearly 10 years of experience in hands-on Engineering, Quality, Project Management (manufacturing industry) and Customer Service in multinational corporations as well as multi-industrial sectors.

She has actively participated in training programs conducted at Shimano, Seagate and Hitachi Global Storage
Technologies – organizations known for their trailblazing quality and world-class training efforts. She was part of a team, at Hitachi GST, which was involved LEAN project to reduce waste in customer audits.

She was the key engineer in Customer Quality Department, to develop technical materials on process and
products for her multinational customers; all these were made possible by her vast experience and strong
technical knowledge in the fields of HDD product technology and competition. She was also the focal
point for communication on customer or quality issues, technical impact assessment on quality issues, and
hosted customer audits with excellent outcomes. She was actively involved with coaching cross-functional teams on the usage of problem-solving tools like 7 QC tools and CP/CPK.

The strong ability to work in a multi-cultural and diverse environment gives her an advantage in interacting and relating with working professionals from different background; making her a successful and inspiring facilitator in adult learning.

Her clients, amongst many, include AB Sciex, AMK Town Council, Broadcom, Du Pont Company, Evergreen Shipping, Food Empire, Home Team Academy, Integrated DNA Technologies, Jurong Port, K Box, Leonian Holdings, LVHM Fragrances & Cosmetics, Makino Asia, Maybank, MINDEF, Mandarin Group Hotel, New Port Duty Free, Oil States Industries, PSA Marine, Singapore Polytechnic, Singapore Power, Singapore Technologies Aerospace, Singapore Technologies Marine Ltd, Swiss Precision and Wine Connection.

She is active in areas of courseware development and consultancy work which includes Lean improvement, procedures establishment, On-The-Job-Training blueprint, talent development, competency mapping and Training Needs Analysis for corporate clients.

Swing has a Master’s Degree in Engineering Science (Engineering Management) and a Diploma in Quality Assurance Engineering. She is also a professional coach in Transformative Coaching; an International Coach Federation (ICF) approved training program, and a professional speaker coached by 2017 World Champion of Public Speaking.