2-Day Systematic Approach To Solve Problems And Make Decisions Course In Singapore

Learn to distinguish root causes from symptoms to identify the right solution for the right problem

All our courses are not subsidised and non-claimable using SkillsFuture credit

Systematic Approach To Solve Problems And Make Decisions Course Overview

This course is created, owned, and trained by its original creator,  Ms. Swing Goh. Learn from the original creator.

Effective decision makers are exceptional individuals who are capable of determining and selecting the best choice from numerous alternatives. Effective problem solvers do not hide from issues, they thrive in finding solutions where others struggle.

Correct and timely decision-making can be done using specific techniques and enhanced knowledge of the self and situations. During this two-day workshop, learners will receive training in applying problem solving to help decision making, how to identify appropriate solutions, how to use creativity, evaluating situations and people, predicting outcomes and more.

At the end of the course, learners are able to:

  • increase awareness of problem-solving steps and problem-solving tools.
  • distinguish root causes from symptoms to identify the right solution for the right problem.
  • improve problem solving and decision-making skills by identifying individual problem-solving styles.
  • think creatively and work towards creative solutions
  • recognize the top ten rules of good decision-making

This workshop is suitable for front line managers, team leaders, quality assurance engineers, supervisors and productivity champions responsible for problem-solving or initiating productivity improvement programs.

Learners are guided through practical steps of the topic with a combination of mini-lectures, group activities, discussions, hands-on exercises, games and Q&A sessions in this interactive workshop.

Course Outline

  • Understanding problem solving and decision making
  • Importance of creative thinking in problem solving
  • Individual versus team effort – the pros and cons
  • The DRIVE Methodology
  • Identify the presence of a problem
  • Create a problem statement
  • Analyze and understand the problem
  • The Problem-Solving Toolkit – 7 QC tools
  • Collect data to understand the problem
  • Review the situation to understand the background of the problem
  • Discover the possible causes surrounding the problem
  • Analyze and identify the root causes
  • Generate possible solutions
  • Determine a decision-making approach for solution selection
  • Conduct evaluation to simulate improvement options
  • Validate if determined solution will bring desired results
  • Implement the selected solution using action plan
  • Review effectiveness of implemented solution
  • Follow-up on results for standardization or modification of solution

Our Dedicated Trainer

Swing has nearly 10 years of experience in hands-on Engineering, Quality, Project Management (manufacturing industry) and Customer Service in multinational corporations as well as multi-industrial sectors.

She has actively participated in training programs conducted at Shimano, Seagate and Hitachi Global Storage
Technologies – organizations known for their trailblazing quality and world-class training efforts. She was part of a team, at Hitachi GST, which was involved LEAN project to reduce waste in customer audits.

She was the key engineer in Customer Quality Department, to develop technical materials on process and
products for her multinational customers; all these were made possible by her vast experience and strong
technical knowledge in the fields of HDD product technology and competition. She was also the focal
point for communication on customer or quality issues, technical impact assessment on quality issues, and
hosted customer audits with excellent outcomes. She was actively involved with coaching cross-functional teams on the usage of problem-solving tools like 7 QC tools and CP/CPK.

The strong ability to work in a multi-cultural and diverse environment gives her an advantage in interacting and relating with working professionals from different background; making her a successful and inspiring facilitator in adult learning.

Swing facilitates WSQ (Employability Skills, Generic Manufacturing and Service Excellence modules)
and customized programs. Topics include Basic & Advanced ICT, Workplace Communication & Engagement, Interpersonal Skills, Negotiation Skills Best Practices, Initiative & Enterprise, Problem-Solving & Decision-Making, Root Cause Analysis, Systems Thinking, Critical Thinking, Creative Thinking, Project Management, Develop High Performance Team, The Facilitative Leader of Self-Managed Team, Manage Cross Functional and Diverse Team, Creative Leadership & Self Development, Enable People, Team Success, Apply Quality System, 5S Techniques, Failure Mode Effect and Analysis, Manage Process Improvement, Lean Six Sigma, Business Process Reengineering, Line Balancing, Value Stream Mapping, Provide GEMS, Respond to Service Challenges, Coach for Service Performance, Establish Relationship with Customers, Professional Telephone Skills, Excellent Service Role Model, Personal Effectiveness, Change & Adapt Now!, Business Writing and Time & Stress Management.

Her clients, amongst many, include AB Sciex, AMK Town Council, Broadcom, Du Pont Company, Evergreen Shipping, Food Empire, Home Team Academy, Integrated DNA Technologies, Jurong Port, K Box, Leonian Holdings, LVHM Fragrances & Cosmetics, Makino Asia, Maybank, MINDEF, Mandarin Group Hotel, New Port Duty Free, Oil States Industries, PSA Marine, Singapore Polytechnic, Singapore Power, Singapore Technologies Aerospace, Singapore Technologies Marine Ltd, Swiss Precision and Wine Connection.

She is active in areas of courseware development and consultancy work which includes Lean improvement, procedures establishment, On-The-Job-Training blueprint, talent development, competency mapping and Training Needs Analysis for corporate clients.

Swing has a Master’s Degree in Engineering Science (Engineering Management) and a Diploma in Quality Assurance Engineering. She is also a professional coach in Transformative Coaching; an International Coach Federation (ICF) approved training program, and a professional speaker coached by 2017 World Champion of Public Speaking.

Course Information

Course Code:


Course Fee:

S$810.00 (Nett)

Inclusive of lunch and 02 coffee breaks with snack items.

Call us for a group rebate when you register in a group of 8 or more.

Absentees will be charged the full course fee.

Course Dates:

1 day, 9:00am – 5:00pm
(7 hrs, exclude lunch break)


For Company-Sponsored learners: Click here to download registration form.

For Self-Sponsored learners: Click here to download registration form.

Training Venue:

To be confirmed one (1) week prior to the course start date.


ALS reserves the right to reschedule, postpone or cancel any course, change the trainer and venue at short notice and at its absolute discretion, due to insufficient enrolment, class size, availability and circumstances outside our control.

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