2-Day Systematic Approach to Solve Problems and Make Decisions Course

Course Overview

This course is created, owned, and trained by its original creator, Ms. Swing Goh. Learn from the original creator.

Effective decision makers are exceptional individuals who are capable of determining and selecting the best choice from numerous alternatives. Effective problem solvers do not hide from issues, they thrive in finding solutions where others struggle.

Correct and timely decision-making can be done using specific techniques and enhanced knowledge of the self and situations. During this two-day workshop, learners will receive training in applying problem solving to help decision making, how to identify appropriate solutions, how to use creativity, evaluating situations and people, predicting outcomes and more.

Objectives

Upon completion of the course, learners will be able to:

Increase awareness of problem-solving steps and problem-solving tools
Distinguish root causes from symptoms to identify the right solution for the right problem
Improve problem solving and decision-making skills by identifying individual problem-solving styles
Think creatively and work towards creative solutions
Recognize the top ten rules of good decision-making

Who Should Attend

This workshop is suitable for front line managers, team leaders, quality assurance engineers, supervisors and productivity champions responsible for problem-solving or initiating productivity improvement programs.

Methodology

Learners are guided through practical steps of the topic with a combination of mini-lectures, group activities, discussions, hands-on exercises, games and Q&A sessions in this interactive workshop.

Course Information

Fee

SGD 810.00 (Nett)

Absentees will be charged the full course fee

Includes lunch and two coffee breaks with light snacks, unless otherwise stated

Time

9:00am to 5:00pm (14 hours)

Mode

Classroom

Dates

On group requests only

Important Note

Why Learn With Us?

Course Outline

1. Definitions

Understanding problem solving and decision making
Importance of creative thinking in problem solving
Individual versus team effort – the pros and cons
The DRIVE Methodology

2. Define

Identify the presence of a problem
Create a problem statement
Analyze and understand the problem

3. Review

The Problem-Solving Toolkit – 7 QC tools
Collect data to understand the problem
Review the situation to understand the background of the problem

4. Identify

Discover the possible causes surrounding the problem
Analyze and identify the root causes
Generate possible solutions

5. Verify

Determine a decision-making approach for solution selection
Conduct evaluation to simulate improvement options
Validate if determined solution will bring desired results

6. Execute

Implement the selected solution using action plan
Review effectiveness of implemented solution
Follow-up on results for standardization or modification of solution

Our Dedicated Trainer - Ms. Swing Goh

Swing has nearly 10 years of experience in hands-on Engineering, Quality, Project Management (manufacturing industry) and Customer Service in multinational corporations as well as multi-industrial sectors.

She has actively participated in training programs conducted at Shimano, Seagate and Hitachi Global Storage
Technologies – organizations known for their trailblazing quality and world-class training efforts. She was part of a team, at Hitachi GST, which was involved LEAN project to reduce waste in customer audits.

She was the key engineer in Customer Quality Department, to develop technical materials on process and
products for her multinational customers; all these were made possible by her vast experience and strong
technical knowledge in the fields of HDD product technology and competition. She was also the focal
point for communication on customer or quality issues, technical impact assessment on quality issues, and
hosted customer audits with excellent outcomes. She was actively involved with coaching cross-functional teams on the usage of problem-solving tools like 7 QC tools and CP/CPK.

The strong ability to work in a multi-cultural and diverse environment gives her an advantage in interacting and relating with working professionals from different background; making her a successful and inspiring facilitator in adult learning.

Her clients, amongst many, include AB Sciex, AMK Town Council, Broadcom, Du Pont Company, Evergreen Shipping, Food Empire, Home Team Academy, Integrated DNA Technologies, Jurong Port, K Box, Leonian Holdings, LVHM Fragrances & Cosmetics, Makino Asia, Maybank, MINDEF, Mandarin Group Hotel, New Port Duty Free, Oil States Industries, PSA Marine, Singapore Polytechnic, Singapore Power, Singapore Technologies Aerospace, Singapore Technologies Marine Ltd, Swiss Precision and Wine Connection.

She is active in areas of courseware development and consultancy work which includes Lean improvement, procedures establishment, On-The-Job-Training blueprint, talent development, competency mapping and Training Needs Analysis for corporate clients.

Swing has a Master’s Degree in Engineering Science (Engineering Management) and a Diploma in Quality Assurance Engineering. She is also a professional coach in Transformative Coaching; an International Coach Federation (ICF) approved training program, and a professional speaker coached by 2017 World Champion of Public Speaking.