Problem Solving The 8D Approach Course Overview
Learn from the original creator of this course – Ms. Swing Goh.
Problems are encountered frequently in the workplace and additional time and resources are required to find solutions. However, in the essence of being productive (the need to find a fix immediately), implementing ways to eliminate the root cause of such problems can be complex and challenging.
The 8D problem solving (Eight Disciplines) is a step-by-step problem-solving methodology popularized by Ford Motor Company. With the 8D problem-solving process, project teams are chartered to solve problems by eliminating the root cause of the problem and reduce its future occurrence.
At the end of the course, learners are able to:
- appreciate what 8D is and how it enables organizations to efficiently resolve quality-related problems
- learn the key phases and elements of 8D
- understand how to use 8D to avoid future problems
- confidently apply the 8D process to analyze and eliminate problems
This workshop is suitable for multi-disciplinary individuals – any personnel who lead, or are involved with, problem-solving and continual improvement activities.
Learners are guided through practical steps of the topic with a combination of mini-lectures, group activities, discussions, hands-on exercises, games and Q&A sessions in this interactive workshop.
- Kipling technique 1H6W
- Form an effective project team
- Define roles of team members
- Set boundaries, agenda and rules for the team
- Describe the problem
- Understand the scope and magnitude of the problem
- Develop a Problem Statement
- Determine if interim containment is required
- Implement a temporary fix
- Monitor and measure the impact
- 5 Whys
- Cause & Effect Diagrams
- Fault Tree Analysis
- Develop potential solutions
- Select the most appropriate solution
- Verification of corrective action
- Execute corrective action
- Monitor corrective actions and its effectiveness
- Follow-up action based on the outcome
- Mistake proofing the process
- Remove interim containment measures
- Lessons learned
- Congratulate the team
- Encourage the organization to recognize the problem-solving team for a job well done
- Archive of documents
Our Dedicated Trainer
Learn from the original creator of this course.
Swing has nearly 10 years of experience in hands-on Engineering, Quality, Project Management (manufacturing industry) and Customer Service in multinational corporations as well as multi-industrial sectors.
She has actively participated in training programs conducted at Shimano, Seagate and Hitachi Global Storage
Technologies – organizations known for their trailblazing quality and world-class training efforts. She was part of a team, at Hitachi GST, which was involved LEAN project to reduce waste in customer audits.
She was the key engineer in Customer Quality Department, to develop technical materials on process and
products for her multinational customers; all these were made possible by her vast experience and strong
technical knowledge in the fields of HDD product technology and competition. She was also the focal
point for communication on customer or quality issues, technical impact assessment on quality issues, and
hosted customer audits with excellent outcomes. She was actively involved with coaching cross-functional teams on the usage of problem-solving tools like 7 QC tools and CP/CPK.
The strong ability to work in a multi-cultural and diverse environment gives her an advantage in interacting and relating with working professionals from different background; making her a successful and inspiring facilitator in adult learning.
Swing facilitates WSQ (Employability Skills, Generic Manufacturing and Service Excellence modules)
and customized programs. Topics include Basic & Advanced ICT, Workplace Communication & Engagement, Interpersonal Skills, Negotiation Skills Best Practices, Initiative & Enterprise, Problem-Solving & Decision-Making, Root Cause Analysis, Systems Thinking, Critical Thinking, Creative Thinking, Project Management, Develop High Performance Team, The Facilitative Leader of Self-Managed Team, Manage Cross Functional and Diverse Team, Creative Leadership & Self Development, Enable People, Team Success, Apply Quality System, 5S Techniques, Failure Mode Effect and Analysis, Manage Process Improvement, Lean Six Sigma, Business Process Reengineering, Line Balancing, Value Stream Mapping, Provide GEMS, Respond to Service Challenges, Coach for Service Performance, Establish Relationship with Customers, Professional Telephone Skills, Excellent Service Role Model, Personal Effectiveness, Change & Adapt Now!, Business Writing and Time & Stress Management.
Her clients, amongst many, include AB Sciex, AMK Town Council, Broadcom, Du Pont Company, Evergreen Shipping, Food Empire, Home Team Academy, Integrated DNA Technologies, Jurong Port, K Box, Leonian Holdings, LVHM Fragrances & Cosmetics, Makino Asia, Maybank, MINDEF, Mandarin Group Hotel, New Port Duty Free, Oil States Industries, PSA Marine, Singapore Polytechnic, Singapore Power, Singapore Technologies Aerospace, Singapore Technologies Marine Ltd, Swiss Precision and Wine Connection.
She is active in areas of courseware development and consultancy work which includes Lean improvement, procedures establishment, On-The-Job-Training blueprint, talent development, competency mapping and Training Needs Analysis for corporate clients.
Swing has a Master’s Degree in Engineering Science (Engineering Management) and a Diploma in Quality Assurance Engineering. She is also a professional coach in Transformative Coaching; an International Coach Federation (ICF) approved training program, and a professional speaker coached by 2017 World Champion of Public Speaking.
All our courses are not subsidised and non claimable using SkillsFuture credit.
Organisations with more than 2 learners, click here to download registration form.
All registration forms should be submitted at least 2 weeks before course commencement. Many courses have pre-requisites, which are intended to foster a learner’s success in the course. Be sure to check the necessary pre-requisites before registering.
This course is not subsidised and non claimable using SkillsFuture credit.
Call us for a group rebate when you register in a group of 8 or more.
Absentees will be charged the full course fee.
1 day, 9:00am – 5:00pm
(7 hrs, exclude lunch break)
A closed class can be requested if you have a group of at least 8 or more registered for the same course and date at a preferred date, subject to trainer availability.
Closed class is not customised class.
To be confirmed one (1) week prior to the course start date.
ALS reserves the right to reschedule, postpone or cancel any course, change the trainer and venue at short notice and at its absolute discretion, due to insufficient enrolment, class size, availability and circumstances outside our control.