1-Day The Art Of Technical Writing
Course In Singapore

Learn technical writing approaches and techniques to convey technical and complex information effectively

All our courses are not subsidised and non-claimable using SkillsFuture credit

The Art Of Technical Writing Course Overview

Course Description

Learn from the original creator of this course – Ms. Swing Goh.

Reports are the lifeblood of decision making and monitoring in business. Ideally, they provide relevant, vetted information that allows a reader to easily understand both context and implications and make an informed decision. However, too often, important information is buried, and organization is muddled. And, writing a report can feel like a time-draining burden.

This one-day program teaches you the optimal planning and writing process to convey technical and complex information effectively. And, you will learn how to write reports more efficiently, saving you time and reducing frustration.

Course Objectives

At the end of the course, learners are able to:

understand and avoid the common errors in technical writing
employ guided technical writing skills
acquire practice in writing technical reports
write clear and convincing reports
format their technical reports effectively

Who Should Attend?

This workshop is suitable for all industries – from factories to research laboratories; particularly for individuals looking to improve their report writing skills to become more effective in communication, or in an industry that involves technical or financial analytical documents and reports.

Methodology

Learners are guided through practical steps of the topic with a combination of sharing, handouts and practical exercises, group activities and discussions, games and Q&A sessions in this interactive workshop.

Course Outline

1. Introduction to Technical Writing

Problems Faced by Technical Writers
Ten Cs of Effective Technical writing
Guidelines for Better Writing

2. The Writing Process

7 Steps of the Writing Process
Effective Openings of Reports
Effective Closings of Reports
Format of Letters and Reports

3. Guidelines for Technical Documents

Problem Solving and Project Status Reports
Proposal to Purchase and Incident/Accident Report
Convincing Your Reader(s)
How to make a heavy Technical Report more stimulating

4. Putting It Together

Editing Your Report
Checklist of effective Technical Writing techniques

Our Dedicated Trainer

Ms Swing Goh

Learn from the original creator of this course.

Swing has nearly 10 years of experience in hands-on Engineering, Quality, Project Management (manufacturing industry) and Customer Service in multinational corporations as well as multi-industrial sectors.

She has actively participated in training programs conducted at Shimano, Seagate and Hitachi Global Storage
Technologies – organizations known for their trailblazing quality and world-class training efforts. She was part of a team, at Hitachi GST, which was involved LEAN project to reduce waste in customer audits.

She was the key engineer in Customer Quality Department, to develop technical materials on process and
products for her multinational customers; all these were made possible by her vast experience and strong
technical knowledge in the fields of HDD product technology and competition. She was also the focal
point for communication on customer or quality issues, technical impact assessment on quality issues, and
hosted customer audits with excellent outcomes. She was actively involved with coaching cross-functional teams on the usage of problem-solving tools like 7 QC tools and CP/CPK.

The strong ability to work in a multi-cultural and diverse environment gives her an advantage in interacting and relating with working professionals from different background; making her a successful and inspiring facilitator in adult learning.

Swing facilitates WSQ (Employability Skills, Generic Manufacturing and Service Excellence modules)
and customized programs. Topics include Basic & Advanced ICT, Workplace Communication & Engagement, Interpersonal Skills, Negotiation Skills Best Practices, Initiative & Enterprise, Problem-Solving & Decision-Making, Root Cause Analysis, Systems Thinking, Critical Thinking, Creative Thinking, Project Management, Develop High Performance Team, The Facilitative Leader of Self-Managed Team, Manage Cross Functional and Diverse Team, Creative Leadership & Self Development, Enable People, Team Success, Apply Quality System, 5S Techniques, Failure Mode Effect and Analysis, Manage Process Improvement, Lean Six Sigma, Business Process Reengineering, Line Balancing, Value Stream Mapping, Provide GEMS, Respond to Service Challenges, Coach for Service Performance, Establish Relationship with Customers, Professional Telephone Skills, Excellent Service Role Model, Personal Effectiveness, Change & Adapt Now!, Business Writing and Time & Stress Management.

Her clients, amongst many, include AB Sciex, AMK Town Council, Broadcom, Du Pont Company, Evergreen Shipping, Food Empire, Home Team Academy, Integrated DNA Technologies, Jurong Port, K Box, Leonian Holdings, LVHM Fragrances & Cosmetics, Makino Asia, Maybank, MINDEF, Mandarin Group Hotel, New Port Duty Free, Oil States Industries, PSA Marine, Singapore Polytechnic, Singapore Power, Singapore Technologies Aerospace, Singapore Technologies Marine Ltd, Swiss Precision and Wine Connection.

She is active in areas of courseware development and consultancy work which includes Lean improvement, procedures establishment, On-The-Job-Training blueprint, talent development, competency mapping and Training Needs Analysis for corporate clients.

Swing has a Master’s Degree in Engineering Science (Engineering Management) and a Diploma in Quality Assurance Engineering. She is also a professional coach in Transformative Coaching; an International Coach Federation (ICF) approved training program, and a professional speaker coached by 2017 World Champion of Public Speaking.

Course Information

Course Code:

ALSSS-ATW

Course Fee:

S$430.00 (Nett)

Call us for a group rebate when you register in a group of 8 or more.

Absentees will be charged the full course fee.

Course Dates:

1 day, 9:00am – 5:00pm
(7 hrs, exclude lunch break)

Registration:

For Company-Sponsored learners: Click here to download registration form.

For Self-Sponsored learners: Click here to download registration form.

Training Venue:

To be confirmed one (1) week prior to the course start date.

Note:

ALS reserves the right to reschedule, postpone or cancel any course, change the trainer and venue at short notice and at its absolute discretion, due to insufficient enrolment, class size, availability and circumstances outside our control.