Advanced Learning Singapore

Download Year 2024 Training Calendar

1-Day Critical Thinking and Decision Making Skills Course

Course Overview

This course is created, owned, and trained by its original creator,  Ms. Swing Goh. Learn from the original creator.

To work with a multi-generational workforce, you need to understand the diversity of your colleagues and apply appropriate strategies to ensure a more productive, collaborative and innovative work environment.

Learning about differences in approaches to work and communication between multi-generations ensures colleagues of each generation feel included, respected, and supported.

This 1-day workshop will enable you to develop deeper insights of your colleagues, along with the best practices for engaging and leading an age-diverse team. Realise the value of common understanding by getting to know your colleagues on a personal and professional level.

Upon completion of the course, learners will be able to:

  • Understand the characteristics of different generations at the workplace, including personalities and work style
  • Recognise the positive attributes that each generation brings to the workplace
  • Identify techniques to enable positive communication and collaboration amongst the different generations
  • Build effective and supportive multi-generational teams at the workplace
  • Create an action plan for a positive and productive multi-generational workplace

This workshop is suitable for anyone who wants to understand techniques to work more effectively with multi-generational colleagues at the workplace.

Learners are guided through practical steps of the topic with a combination of mini-lectures, group activities and discussions, hands-on exercises and games, and Q&A sessions in this interactive workshop.

Course Information


SGD 490.00 (Nett)

Absentees will be charged the full course fees


9:00am to 5:00pm (07 hours)


Classroom @ Hotel

(Venue may be subject to changes)


27 Sep 2024
20 Dec 2024

Why Learn With Us?

Course Outline

  • Understanding multi-generational diversity
  • Challenges and opportunities of multi-generational workforce
  • Recognising generational motivators, drivers, barriers and expectations
  • Adapting communication, workplace engagement and feedback to suit generational needs and changing learning styles
  • Strategies for effective multi-generational cooperation, including coaching, mentoring and shadowing
  • Getting the best from different generations, including Baby Boomers, Generation X, Millennials and Social Digital Natives
  • Listening to your workforce effectively and being open to challenge and change in a multi-generational environment
  • Fostering understanding and cohesion between workforce generations
  • Case studies and action planning

Swing has nearly 10 years of experience in hands-on Engineering, Quality, Project Management (manufacturing industry) and Customer Service in multinational corporations as well as multi-industrial sectors.

She has actively participated in training programs conducted at Shimano, Seagate and Hitachi Global Storage
Technologies – organizations known for their trailblazing quality and world-class training efforts. She was part of a team, at Hitachi GST, which was involved LEAN project to reduce waste in customer audits.

She was the key engineer in Customer Quality Department, to develop technical materials on process and
products for her multinational customers; all these were made possible by her vast experience and strong
technical knowledge in the fields of HDD product technology and competition. She was also the focal
point for communication on customer or quality issues, technical impact assessment on quality issues, and
hosted customer audits with excellent outcomes. She was actively involved with coaching cross-functional teams on the usage of problem-solving tools like 7 QC tools and CP/CPK.

The strong ability to work in a multi-cultural and diverse environment gives her an advantage in interacting and relating with working professionals from different background; making her a successful and inspiring facilitator in adult learning.

Her clients, amongst many, include AB Sciex, AMK Town Council, Broadcom, Du Pont Company, Evergreen Shipping, Food Empire, Home Team Academy, Integrated DNA Technologies, Jurong Port, K Box, Leonian Holdings, LVHM Fragrances & Cosmetics, Makino Asia, Maybank, MINDEF, Mandarin Group Hotel, New Port Duty Free, Oil States Industries, PSA Marine, Singapore Polytechnic, Singapore Power, Singapore Technologies Aerospace, Singapore Technologies Marine Ltd, Swiss Precision and Wine Connection.

She is active in areas of courseware development and consultancy work which includes Lean improvement, procedures establishment, On-The-Job-Training blueprint, talent development, competency mapping and Training Needs Analysis for corporate clients.

Swing has a Master’s Degree in Engineering Science (Engineering Management) and a Diploma in Quality Assurance Engineering. She is also a professional coach in Transformative Coaching; an International Coach Federation (ICF) approved training program, and a professional speaker coached by 2017 World Champion of Public Speaking.

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