Working with Multi-Generational Colleagues Course Overview
This course is created, owned, and trained by its original creator, Ms. Swing Goh. Learn from the original creator.
To work with a multi-generational workforce, you need to understand the diversity of your colleagues and apply appropriate strategies to ensure a more productive, collaborative and innovative work environment.
Learning about differences in approaches to work and communication between multi-generations ensures colleagues of each generation feel included, respected, and supported.
This 1-day workshop will enable you to develop deeper insights of your colleagues, along with the best practices for engaging and leading an age-diverse team. Realise the value of common understanding by getting to know your colleagues on a personal and professional level.
At the end of the course, learners are able to:
- understand the characteristics of different generations at the workplace, including personalities and work style
- recognise the positive attributes that each generation brings to the workplace
- identify techniques to enable positive communication and collaboration amongst the different generations
- build effective and supportive multi-generational teams at the workplace
- create an action plan for a positive and productive multi-generational workplace
This workshop is suitable for anyone who wants to understand techniques to work more effectively with multi-generational colleagues at the workplace.
Learners are guided through practical steps of the topic with a combination of mini-lectures, group activities and discussions, hands-on exercises and games, and Q&A sessions in this interactive workshop.
- Understanding multi-generational diversity
- Challenges and opportunities of multi-generational workforce
- Recognising generational motivators, drivers, barriers and expectations
- Adapting communication, workplace engagement and feedback to suit generational needs and changing learning styles
- Strategies for effective multi-generational cooperation, including coaching, mentoring and shadowing
- Getting the best from different generations, including Baby Boomers, Generation X, Millennials and Social Digital Natives
- Listening to your workforce effectively and being open to challenge and change in a multi-generational environment
- Fostering understanding and cohesion between workforce generations
- Case studies and action planning
Our Dedicated Trainer
Swing has nearly 10 years of experience in hands-on Engineering, Quality, Project Management (manufacturing industry) and Customer Service in multinational corporations as well as multi-industrial sectors.
She has actively participated in training programs conducted at Shimano, Seagate and Hitachi Global Storage
Technologies – organizations known for their trailblazing quality and world-class training efforts. She was part of a team, at Hitachi GST, which was involved LEAN project to reduce waste in customer audits.
She was the key engineer in Customer Quality Department, to develop technical materials on process and
products for her multinational customers; all these were made possible by her vast experience and strong
technical knowledge in the fields of HDD product technology and competition. She was also the focal
point for communication on customer or quality issues, technical impact assessment on quality issues, and
hosted customer audits with excellent outcomes. She was actively involved with coaching cross-functional teams on the usage of problem-solving tools like 7 QC tools and CP/CPK.
The strong ability to work in a multi-cultural and diverse environment gives her an advantage in interacting and relating with working professionals from different background; making her a successful and inspiring facilitator in adult learning.
Swing facilitates WSQ (Employability Skills, Generic Manufacturing and Service Excellence modules)
and customized programs. Topics include Basic & Advanced ICT, Workplace Communication & Engagement, Interpersonal Skills, Negotiation Skills Best Practices, Initiative & Enterprise, Problem-Solving & Decision-Making, Root Cause Analysis, Systems Thinking, Critical Thinking, Creative Thinking, Project Management, Develop High Performance Team, The Facilitative Leader of Self-Managed Team, Manage Cross Functional and Diverse Team, Creative Leadership & Self Development, Enable People, Team Success, Apply Quality System, 5S Techniques, Failure Mode Effect and Analysis, Manage Process Improvement, Lean Six Sigma, Business Process Reengineering, Line Balancing, Value Stream Mapping, Provide GEMS, Respond to Service Challenges, Coach for Service Performance, Establish Relationship with Customers, Professional Telephone Skills, Excellent Service Role Model, Personal Effectiveness, Change & Adapt Now!, Business Writing and Time & Stress Management.
Her clients, amongst many, include AB Sciex, AMK Town Council, Broadcom, Du Pont Company, Evergreen Shipping, Food Empire, Home Team Academy, Integrated DNA Technologies, Jurong Port, K Box, Leonian Holdings, LVHM Fragrances & Cosmetics, Makino Asia, Maybank, MINDEF, Mandarin Group Hotel, New Port Duty Free, Oil States Industries, PSA Marine, Singapore Polytechnic, Singapore Power, Singapore Technologies Aerospace, Singapore Technologies Marine Ltd, Swiss Precision and Wine Connection.
She is active in areas of courseware development and consultancy work which includes Lean improvement, procedures establishment, On-The-Job-Training blueprint, talent development, competency mapping and Training Needs Analysis for corporate clients.
Swing has a Master’s Degree in Engineering Science (Engineering Management) and a Diploma in Quality Assurance Engineering. She is also a professional coach in Transformative Coaching; an International Coach Federation (ICF) approved training program, and a professional speaker coached by 2017 World Champion of Public Speaking.
All our courses are not subsidised and non claimable using SkillsFuture credit.
Organisations with more than 2 learners, click here to download registration form.
All registration forms should be submitted at least 2 weeks before course commencement. Many courses have pre-requisites, which are intended to foster a learner’s success in the course. Be sure to check the necessary pre-requisites before registering.
This course is not subsidised and non claimable using SkillsFuture credit.
Inclusive of lunch and 02 coffee breaks with snack items.
Call us for a group rebate when you register in a group of 8 or more.
Absentees will be charged the full course fee.
1 day, 9:00am – 5:00pm
(7 hrs, exclude lunch break)
To be confirmed one (1) week prior to the course start date.
ALS reserves the right to reschedule, postpone or cancel any course, change the trainer and venue at short notice and at its absolute discretion, due to insufficient enrolment, class size, availability and circumstances outside our control.