1-Day Quality Control (QC) Tools for Data Analysis and Problem Solving Course

Course Overview

This course is created, owned, and trained by its original creator, Ms. Swing Goh. Learn from the original creator.

The program is designed based on a proven problem-solving model; known as PDCA (Plan-Do-Check-Act). Quality Control (QC) Tools are to be applied at different stages in the PDCA cycle to identify problems and suggest avenues for continual improvement in fields such as manufacturing and services.

QC Tools has been proven effective by Japanese Quality Guru Mr. Kaoru Ishikawa and he believed that more than 95% of the problem in a company can be solved by using QC Tools. Learners will learn the basics of teamwork and a unified approach to structured problem solving in this one-day program.

Objectives

Upon completion of the course, learners will be able to:

Use and recognize the power in each of the QC Tools
Construct the tools manually
Solve problems effectively using a step-by-step process
Interpret and make accurate business decisions using the appropriate tools
Experience the team dynamics in solving problems

Who Should Attend

This workshop is suitable for company-wide and particularly for those involved in Quality, Marketing, Finance, Sales, Manufacturing, Production and Service. Teams are encouraged to attend for maximum benefit.

Methodology

Learners are guided through practical steps of the topic with a combination of mini-lectures, group activities, discussions, hands-on exercises, games and Q&A sessions in this interactive workshop.

Course Information

Fee

SGD 490.00 (Nett)

Absentees will be charged the full course fee

Time

9:00am to 5:00pm (7 hours)

Mode

Classroom

Dates

On group requests only

Important Note

Why Learn With Us?

Course Outline

1. Introduction to Quality Control (QC)

2. Plan-Do-Check-Act (PDCA)

3. Flow Chart

4. Check Sheet

5. Line Graph

6. Histogram

7. Pareto Diagram

8. Cause & Effect Diagram

9. Stratification Chart

Our Dedicated Trainer - Ms. Swing Goh

Swing has nearly 10 years of experience in hands-on Engineering, Quality, Project Management (manufacturing industry) and Customer Service in multinational corporations as well as multi-industrial sectors.

She has actively participated in training programs conducted at Shimano, Seagate and Hitachi Global Storage
Technologies – organizations known for their trailblazing quality and world-class training efforts. She was part of a team, at Hitachi GST, which was involved LEAN project to reduce waste in customer audits.

She was the key engineer in Customer Quality Department, to develop technical materials on process and
products for her multinational customers; all these were made possible by her vast experience and strong
technical knowledge in the fields of HDD product technology and competition. She was also the focal
point for communication on customer or quality issues, technical impact assessment on quality issues, and
hosted customer audits with excellent outcomes. She was actively involved with coaching cross-functional teams on the usage of problem-solving tools like 7 QC tools and CP/CPK.

The strong ability to work in a multi-cultural and diverse environment gives her an advantage in interacting and relating with working professionals from different background; making her a successful and inspiring facilitator in adult learning.

Her clients, amongst many, include AB Sciex, AMK Town Council, Broadcom, Du Pont Company, Evergreen Shipping, Food Empire, Home Team Academy, Integrated DNA Technologies, Jurong Port, K Box, Leonian Holdings, LVHM Fragrances & Cosmetics, Makino Asia, Maybank, MINDEF, Mandarin Group Hotel, New Port Duty Free, Oil States Industries, PSA Marine, Singapore Polytechnic, Singapore Power, Singapore Technologies Aerospace, Singapore Technologies Marine Ltd, Swiss Precision and Wine Connection.

She is active in areas of courseware development and consultancy work which includes Lean improvement, procedures establishment, On-The-Job-Training blueprint, talent development, competency mapping and Training Needs Analysis for corporate clients.

Swing has a Master’s Degree in Engineering Science (Engineering Management) and a Diploma in Quality Assurance Engineering. She is also a professional coach in Transformative Coaching; an International Coach Federation (ICF) approved training program, and a professional speaker coached by 2017 World Champion of Public Speaking.