1-Day Quick Guide Supervisory For Management Roles Course

Course Overview

This course is created, owned, and trained by its original creator, Ms. Swing Goh. Learn from the original creator.

Taking on a new supervisory role is akin a love-hate relationship; being recognized for your potential in leading teams, yet under the pressure of enhancing the team momentum and making a difference in work performance. All too often, team members who are promoted to a supervisory role without the consideration supervising is a completely different skill set is bound to face a hill up task in the transition stage.

This one-day program is designed to provide learners with the right competency to be effective supervisors. New supervisors will improve their skills, confidence and general management abilities to ensure productivity and team cohesion.

Objectives

Upon completion of the course, learners will be able to:

Understand the skills needed to be an effective supervisor
Motivate and coaching teams for better performance
Manage conflicts and difficult employees
Lead team towards achieving greater outcomes

Who Should Attend

This workshop is suitable for participants who are identified to be potential line supervisors or individual who have been newly promoted to lead teams.

Methodology

Learners are guided through practical steps of the topic with a combination of mini-lectures, group activities, discussions, hands-on exercises, games and Q&A sessions in this interactive workshop.

Course Information

Fee

SGD 490.00 (Nett)

Absentees will be charged the full course fee

Time

9:00am to 5:00pm (7 hours)

Mode

Classroom

Dates

On group requests only

Important Note

Why Learn With Us?

Course Outline

1. Supervisory Management & Motivation

Transition from specialist role to supervisory role
The challenges of being a new supervisor
The multiple roles and expectations of an effective supervisor
Best practices in supervisory management
Motivating employees to greater performance
Coaching weaker staff for better work performance

2. Communication & Conflict Management

Giving constructive feedback and appreciation
Managing conflicts and negative behavior
Handling difficult employees
Team building for win-win outcomes

Our Dedicated Trainer - Ms. Swing Goh

Swing has nearly 10 years of experience in hands-on Engineering, Quality, Project Management (manufacturing industry) and Customer Service in multinational corporations as well as multi-industrial sectors.

She has actively participated in training programs conducted at Shimano, Seagate and Hitachi Global Storage
Technologies – organizations known for their trailblazing quality and world-class training efforts. She was part of a team, at Hitachi GST, which was involved LEAN project to reduce waste in customer audits.

She was the key engineer in Customer Quality Department, to develop technical materials on process and
products for her multinational customers; all these were made possible by her vast experience and strong
technical knowledge in the fields of HDD product technology and competition. She was also the focal
point for communication on customer or quality issues, technical impact assessment on quality issues, and
hosted customer audits with excellent outcomes. She was actively involved with coaching cross-functional teams on the usage of problem-solving tools like 7 QC tools and CP/CPK.

The strong ability to work in a multi-cultural and diverse environment gives her an advantage in interacting and relating with working professionals from different background; making her a successful and inspiring facilitator in adult learning.

Her clients, amongst many, include AB Sciex, AMK Town Council, Broadcom, Du Pont Company, Evergreen Shipping, Food Empire, Home Team Academy, Integrated DNA Technologies, Jurong Port, K Box, Leonian Holdings, LVHM Fragrances & Cosmetics, Makino Asia, Maybank, MINDEF, Mandarin Group Hotel, New Port Duty Free, Oil States Industries, PSA Marine, Singapore Polytechnic, Singapore Power, Singapore Technologies Aerospace, Singapore Technologies Marine Ltd, Swiss Precision and Wine Connection.

She is active in areas of courseware development and consultancy work which includes Lean improvement, procedures establishment, On-The-Job-Training blueprint, talent development, competency mapping and Training Needs Analysis for corporate clients.

Swing has a Master’s Degree in Engineering Science (Engineering Management) and a Diploma in Quality Assurance Engineering. She is also a professional coach in Transformative Coaching; an International Coach Federation (ICF) approved training program, and a professional speaker coached by 2017 World Champion of Public Speaking.