2-Day Error-Proofing Your Process, Products and Services Course

Course Overview

This course is created, owned, and trained by its original creator, Ms. Swing Goh. Learn from the original creator.

Error Proofing or Mistake Proofing, also called Poka Yoke was developed by Japanese manufacturing engineer Shigeo Shingo to achieve Zero Quality Control (ZQC). As one of the main components of ZQC, error proofing is used to detect/prevent defects from happening in the first place.

This two-day program takes a practical hands-on approach to systematically implement an error proofing system. Learners will learn how and why the system works, as well as how error proofing can achieve ZQC.

Objectives

Upon completion of the course, learners will be able to:

Understand the history and concept of error proofing
Understand error proofing principle and methods
Learn how to perform error proofing in systematic way to achieve ZQC

Who Should Attend

This workshop is suitable for Quality Managers, Quality Engineers, Business Process Owners, Process Improvement Managers, System implementers, Management Representatives, System Coordinators, Change Managers, and Improvement teams.

Methodology

Learners are guided through practical steps of the topic with a combination of mini-lectures, group activities, discussions, hands-on exercises, games and Q&A sessions in this interactive workshop.

Course Information

Fee

SGD 810.00 (Nett)

Absentees will be charged the full course fees

Time

9:00am to 5:00pm (14 hours)

Mode

Classroom

Dates

Only on group request

Important Note

Why Learn With Us?

Course Outline

1. Introduction to Zero Quality Control (ZQC)

Why mistakes are made?
Strategies for Zero Defects

2. Introduction to Error Proofing

The purpose of Error Proofing
Error Proofing principle and concept
Error Proofing methods

3. Error Proofing Steps

Process Mapping
FMEA analysis
Root Cause Analysis
Develop Error Proofing Solutions
Verify and implement Error Proofing solutions
Develop Control Plan

Our Dedicated Trainer - Ms. Swing Goh

Swing has nearly 10 years of experience in hands-on Engineering, Quality, Project Management (manufacturing industry) and Customer Service in multinational corporations as well as multi-industrial sectors.

She has actively participated in training programs conducted at Shimano, Seagate and Hitachi Global Storage
Technologies – organizations known for their trailblazing quality and world-class training efforts. She was part of a team, at Hitachi GST, which was involved LEAN project to reduce waste in customer audits.

She was the key engineer in Customer Quality Department, to develop technical materials on process and
products for her multinational customers; all these were made possible by her vast experience and strong
technical knowledge in the fields of HDD product technology and competition. She was also the focal
point for communication on customer or quality issues, technical impact assessment on quality issues, and
hosted customer audits with excellent outcomes. She was actively involved with coaching cross-functional teams on the usage of problem-solving tools like 7 QC tools and CP/CPK.

The strong ability to work in a multi-cultural and diverse environment gives her an advantage in interacting and relating with working professionals from different background; making her a successful and inspiring facilitator in adult learning.

Her clients, amongst many, include AB Sciex, AMK Town Council, Broadcom, Du Pont Company, Evergreen Shipping, Food Empire, Home Team Academy, Integrated DNA Technologies, Jurong Port, K Box, Leonian Holdings, LVHM Fragrances & Cosmetics, Makino Asia, Maybank, MINDEF, Mandarin Group Hotel, New Port Duty Free, Oil States Industries, PSA Marine, Singapore Polytechnic, Singapore Power, Singapore Technologies Aerospace, Singapore Technologies Marine Ltd, Swiss Precision and Wine Connection.

She is active in areas of courseware development and consultancy work which includes Lean improvement, procedures establishment, On-The-Job-Training blueprint, talent development, competency mapping and Training Needs Analysis for corporate clients.

Swing has a Master’s Degree in Engineering Science (Engineering Management) and a Diploma in Quality Assurance Engineering. She is also a professional coach in Transformative Coaching; an International Coach Federation (ICF) approved training program, and a professional speaker coached by 2017 World Champion of Public Speaking.