Advanced Learning Singapore

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2-Day The Fundamental of Business Process Reengineering (BPR) – Don’t Wait for Something to be Broken to Fix It! Course

Course Overview

This course is created, owned, and trained by its original creator,  Ms. Swing Goh. Learn from the original creator.

Business Processing Reengineering (BPR), as defined by Michael Hammer, is the essential re-thinking and radical redesign of business processes to bring about dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service and speed. 

BPR advocates that organizations return to the basics and reexamine their very roots and aim for total reinvention.  BPR redesigns strategic and value-added processes that transcend organizational boundaries.

This two-day workshop is designed for learners to learn why BPR is in demand, when to and when not to use BPR and more importantly, how to do it effectively and successfully.

Beyond just theory, one will benefit from rich class notes and the sharing of real-life scenarios, tips and techniques to help you avoid the many pitfalls of BPR and how to overcome the many challenges when implementing it.

Upon completion of the course, learners will be able to:

  • Understand what is business process reengineering
  • Analyze and select processes for reengineering
  • Apply tools and techniques towards reengineering goals
  • Overcome challenges encountered in implementation

This workshop is suitable for executive or managers who are responsible for the operation and performance of an organizational unit. It is especially useful for members/stakeholders of a reengineering team.

Learners are guided through practical steps of the topic with a combination of mini-lectures, group activities, discussions, hands-on exercises, games and Q&A sessions in this interactive workshop.

Course Information


SGD 810.00 (Nett)

Absentees will be charged the full course fees


9:00am to 5:00pm (14 hours)




Only on group request

Why Learn With Us?

Course Outline

  • Definition of BPR
  • History of BPR
  • Benefits of BPR
  • Principles of BPR
  • Process analysis using method study questions
  • Goals of BPR
  • Attributes of customer-friendly services
  • Ford Motors
  • Kodak
  • Taco Bell
  • Prepare for reengineering
  • Map and analyses as-is process
  • Design to-be process
  • Implement reengineering process
  • Improve the reengineering process continuously
  • Challenges in a BPR exercise
  • Critical success factors
  • Changes occasioned by BPR

Swing has nearly 10 years of experience in hands-on Engineering, Quality, Project Management (manufacturing industry) and Customer Service in multinational corporations as well as multi-industrial sectors.

She has actively participated in training programs conducted at Shimano, Seagate and Hitachi Global Storage
Technologies – organizations known for their trailblazing quality and world-class training efforts. She was part of a team, at Hitachi GST, which was involved LEAN project to reduce waste in customer audits.

She was the key engineer in Customer Quality Department, to develop technical materials on process and
products for her multinational customers; all these were made possible by her vast experience and strong
technical knowledge in the fields of HDD product technology and competition. She was also the focal
point for communication on customer or quality issues, technical impact assessment on quality issues, and
hosted customer audits with excellent outcomes. She was actively involved with coaching cross-functional teams on the usage of problem-solving tools like 7 QC tools and CP/CPK.

The strong ability to work in a multi-cultural and diverse environment gives her an advantage in interacting and relating with working professionals from different background; making her a successful and inspiring facilitator in adult learning.

Her clients, amongst many, include AB Sciex, AMK Town Council, Broadcom, Du Pont Company, Evergreen Shipping, Food Empire, Home Team Academy, Integrated DNA Technologies, Jurong Port, K Box, Leonian Holdings, LVHM Fragrances & Cosmetics, Makino Asia, Maybank, MINDEF, Mandarin Group Hotel, New Port Duty Free, Oil States Industries, PSA Marine, Singapore Polytechnic, Singapore Power, Singapore Technologies Aerospace, Singapore Technologies Marine Ltd, Swiss Precision and Wine Connection.

She is active in areas of courseware development and consultancy work which includes Lean improvement, procedures establishment, On-The-Job-Training blueprint, talent development, competency mapping and Training Needs Analysis for corporate clients.

Swing has a Master’s Degree in Engineering Science (Engineering Management) and a Diploma in Quality Assurance Engineering. She is also a professional coach in Transformative Coaching; an International Coach Federation (ICF) approved training program, and a professional speaker coached by 2017 World Champion of Public Speaking.

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