2-Day The Fundamentals Of Business Process Reengineering (BPR) - Don't Wait For Something To Be Broken To Fix It
Course In Singapore
Achieve dramatic improvements in critical, contemporary measures of performance using BPR techniques
All our courses are not subsidised and non-claimable using SkillsFuture credit
The Fundamentals Of Business Process Reengineering - Don't Wait For Something To Be Broken To Fix It Course Overview
Learn from the original creator of this course – Ms. Swing Goh.
Business Processing Reengineering (BPR), as defined by Michael Hammer, is the essential re-thinking and radical redesign of business processes to bring about dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service and speed.
BPR advocates that organizations return to the basics and reexamine their very roots and aim for total reinvention. BPR redesigns strategic and value-added processes that transcend organizational boundaries.
This two-day workshop is designed for learners to learn why BPR is in demand, when to and when not to use BPR and more importantly, how to do it effectively and successfully.
Beyond just theory, one will benefit from rich class notes and the sharing of real-life scenarios, tips and techniques to help you avoid the many pitfalls of BPR and how to overcome the many challenges when implementing it.
At the end of the course, learners are able to:
- understand what is business process reengineering
- analyze and select processes for reengineering
- apply tools and techniques towards reengineering goals
- overcome challenges encountered in implementation
This workshop is suitable for executive or managers who are responsible for the operation and performance of an organizational unit. It is especially useful for members/stakeholders of a reengineering team.
Learners are guided through practical steps of the topic with a combination of mini-lectures, group activities, discussions, hands-on exercises, games and Q&A sessions in this interactive workshop.
- Definition of BPR
- History of BPR
- Benefits of BPR
- Principles of BPR
- Process analysis using method study questions
- Goals of BPR
- Attributes of customer-friendly services
- Ford Motors
- Taco Bell
- Prepare for reengineering
- Map and analyses as-is process
- Design to-be process
- Implement reengineering process
- Improve the reengineering process continuously
- Challenges in a BPR exercise
- Critical success factors
- Changes occasioned by BPR
Our Dedicated Trainer
Learn from the original creator of this course.
Swing has nearly 10 years of experience in hands-on Engineering, Quality, Project Management (manufacturing industry) and Customer Service in multinational corporations as well as multi-industrial sectors.
She has actively participated in training programs conducted at Shimano, Seagate and Hitachi Global Storage
Technologies – organizations known for their trailblazing quality and world-class training efforts. She was part of a team, at Hitachi GST, which was involved LEAN project to reduce waste in customer audits.
She was the key engineer in Customer Quality Department, to develop technical materials on process and
products for her multinational customers; all these were made possible by her vast experience and strong
technical knowledge in the fields of HDD product technology and competition. She was also the focal
point for communication on customer or quality issues, technical impact assessment on quality issues, and
hosted customer audits with excellent outcomes. She was actively involved with coaching cross-functional teams on the usage of problem-solving tools like 7 QC tools and CP/CPK.
The strong ability to work in a multi-cultural and diverse environment gives her an advantage in interacting and relating with working professionals from different background; making her a successful and inspiring facilitator in adult learning.
Swing facilitates WSQ (Employability Skills, Generic Manufacturing and Service Excellence modules)
and customized programs. Topics include Basic & Advanced ICT, Workplace Communication & Engagement, Interpersonal Skills, Negotiation Skills Best Practices, Initiative & Enterprise, Problem-Solving & Decision-Making, Root Cause Analysis, Systems Thinking, Critical Thinking, Creative Thinking, Project Management, Develop High Performance Team, The Facilitative Leader of Self-Managed Team, Manage Cross Functional and Diverse Team, Creative Leadership & Self Development, Enable People, Team Success, Apply Quality System, 5S Techniques, Failure Mode Effect and Analysis, Manage Process Improvement, Lean Six Sigma, Business Process Reengineering, Line Balancing, Value Stream Mapping, Provide GEMS, Respond to Service Challenges, Coach for Service Performance, Establish Relationship with Customers, Professional Telephone Skills, Excellent Service Role Model, Personal Effectiveness, Change & Adapt Now!, Business Writing and Time & Stress Management.
Her clients, amongst many, include AB Sciex, AMK Town Council, Broadcom, Du Pont Company, Evergreen Shipping, Food Empire, Home Team Academy, Integrated DNA Technologies, Jurong Port, K Box, Leonian Holdings, LVHM Fragrances & Cosmetics, Makino Asia, Maybank, MINDEF, Mandarin Group Hotel, New Port Duty Free, Oil States Industries, PSA Marine, Singapore Polytechnic, Singapore Power, Singapore Technologies Aerospace, Singapore Technologies Marine Ltd, Swiss Precision and Wine Connection.
She is active in areas of courseware development and consultancy work which includes Lean improvement, procedures establishment, On-The-Job-Training blueprint, talent development, competency mapping and Training Needs Analysis for corporate clients.
Swing has a Master’s Degree in Engineering Science (Engineering Management) and a Diploma in Quality Assurance Engineering. She is also a professional coach in Transformative Coaching; an International Coach Federation (ICF) approved training program, and a professional speaker coached by 2017 World Champion of Public Speaking.
w.e.f. 01 Jan 2023
Inclusive of coffee breaks with refreshments and bento / buffet lunch.
Call us for a group rebate when you register in a group of 6 or more.
Absentees will be charged the full course fee.
2 days, 9:00am – 5:00pm
(14 hrs, exclude lunch break)
If you have a group of 6 or more preparing for the same course, you can opt for your own closed class.
Please note that closed class is not customised class.
Hotel or online instructor-led via zoom or microsoft teams.
Complimentary car park coupon upon request (subject to availability and confirmed on a first come, first served basis).
ALS reserves the right to reschedule, postpone or cancel any course, change the trainer and venue at short notice and at its absolute discretion, due to insufficient enrolment, class size, availability and circumstances outside our control.