21st Century Supervisory Management Skills Course Overview
This course is created, owned, and trained by its original creator, Ms. Swing Goh. Learn from the original creator.
As a manager or executive, the success of your organization rests in your hands. You often have to manage various operational aspects as well as the human resource simultaneously, which can lead to situations of great stress or anxiety.
An effective supervisor requires specific skills to make sound (yet creative) decisions, develop techniques to communicate better, manage team and conflict situation, improve productivity and ensure a conducive work environment.
This two-day program is designed to provide learners to opportunity to develop highly effectively essential supervisory skills that will forte team and organizational success.
Learners will gain invaluable insights into management techniques and skills which will facilitate in meeting new challenges as the 21st century supervisor.
At the end of the course, learners are able to:
- understand the skills needed to be an effective supervisor
- lead, motivate and enable employees
- manage conflicts and difficult employees
- apply emotional competence to manage self
This workshop is suitable for supervisors who would like to develop highly effective supervisory skills in order to professionally and successfully manage their teams.
Learners are guided through practical steps of the topic with a combination of mini-lectures, group activities, discussions, hands-on exercises, games and Q&A sessions in this interactive workshop.
- Best practices in supervisory management
- Motivating employees to greater performance
- Coaching weaker staff for better work performance
- The principle of goal setting
- The principle of leading & inspiring
- The principle of managing people
- The principle of persuasive & assertive communication
- The principle of empowerment
- Giving constructive feedback and appreciation
- Managing conflicts and negative behavior
- Handling difficult employees
- Engaging others with emotional awareness
- Interpret and manage your emotions in any situation
- Master tools to regulate and gain control of your own emotions
Our Dedicated Trainer
Learn from the original creator of this course.
Swing has nearly 10 years of experience in hands-on Engineering, Quality, Project Management (manufacturing industry) and Customer Service in multinational corporations as well as multi-industrial sectors.
She has actively participated in training programs conducted at Shimano, Seagate and Hitachi Global Storage
Technologies – organizations known for their trailblazing quality and world-class training efforts. She was part of a team, at Hitachi GST, which was involved LEAN project to reduce waste in customer audits.
She was the key engineer in Customer Quality Department, to develop technical materials on process and
products for her multinational customers; all these were made possible by her vast experience and strong
technical knowledge in the fields of HDD product technology and competition. She was also the focal
point for communication on customer or quality issues, technical impact assessment on quality issues, and
hosted customer audits with excellent outcomes. She was actively involved with coaching cross-functional teams on the usage of problem-solving tools like 7 QC tools and CP/CPK.
The strong ability to work in a multi-cultural and diverse environment gives her an advantage in interacting and relating with working professionals from different background; making her a successful and inspiring facilitator in adult learning.
Swing facilitates WSQ (Employability Skills, Generic Manufacturing and Service Excellence modules)
and customized programs. Topics include Basic & Advanced ICT, Workplace Communication & Engagement, Interpersonal Skills, Negotiation Skills Best Practices, Initiative & Enterprise, Problem-Solving & Decision-Making, Root Cause Analysis, Systems Thinking, Critical Thinking, Creative Thinking, Project Management, Develop High Performance Team, The Facilitative Leader of Self-Managed Team, Manage Cross Functional and Diverse Team, Creative Leadership & Self Development, Enable People, Team Success, Apply Quality System, 5S Techniques, Failure Mode Effect and Analysis, Manage Process Improvement, Lean Six Sigma, Business Process Reengineering, Line Balancing, Value Stream Mapping, Provide GEMS, Respond to Service Challenges, Coach for Service Performance, Establish Relationship with Customers, Professional Telephone Skills, Excellent Service Role Model, Personal Effectiveness, Change & Adapt Now!, Business Writing and Time & Stress Management.
Her clients, amongst many, include AB Sciex, AMK Town Council, Broadcom, Du Pont Company, Evergreen Shipping, Food Empire, Home Team Academy, Integrated DNA Technologies, Jurong Port, K Box, Leonian Holdings, LVHM Fragrances & Cosmetics, Makino Asia, Maybank, MINDEF, Mandarin Group Hotel, New Port Duty Free, Oil States Industries, PSA Marine, Singapore Polytechnic, Singapore Power, Singapore Technologies Aerospace, Singapore Technologies Marine Ltd, Swiss Precision and Wine Connection.
She is active in areas of courseware development and consultancy work which includes Lean improvement, procedures establishment, On-The-Job-Training blueprint, talent development, competency mapping and Training Needs Analysis for corporate clients.
Swing has a Master’s Degree in Engineering Science (Engineering Management) and a Diploma in Quality Assurance Engineering. She is also a professional coach in Transformative Coaching; an International Coach Federation (ICF) approved training program, and a professional speaker coached by 2017 World Champion of Public Speaking.
Inclusive of lunch and 02 coffee breaks with snack items.
Call us for a group rebate when you register in a group of 8 or more.
Absentees will be charged the full course fee.
2 days, 9:00am – 5:00pm
(14 hrs, exclude lunch break)
To be confirmed one (1) week prior to the course start date.
ALS reserves the right to reschedule, postpone or cancel any course, change the trainer and venue at short notice and at its absolute discretion, due to insufficient enrolment, class size, availability and circumstances outside our control.
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